Vice President, Business Development

Mastercard; London Borough of Newham; On-site; GBP 180,000 - 250,000; Full time

Job summary

Mastercard is seeking a Vice President to lead the MPMS European Account Management and Business Development team across Europe. You will set growth strategy, own the P&L and drive customer value through expanded programme usage and new business opportunities.

In this role you will coach senior teams, manage key client relationships, and collaborate with global teams to deliver strategic initiatives and operational excellence in a complex, global matrix organisation.

Qualifications

• Proven experience in general management or sales leadership.
• Strong track record in P&L ownership and commercial execution.
• Experience leading C-level discussions with senior clients.
• Leadership and coaching of account management teams.
• Ability to balance strategic direction with operational detail.
• Entrepreneurial mindset in a global matrix organisation.
• Technical understanding of digital payments is advantageous.

Responsibilities

• Define and own the vision, strategy and execution plan for MPMS Europe.
• Take full P&L ownership and drive regional commercial performance.
• Lead, coach and develop a high-performing team of account managers, account directors and business developers.
• Build senior relationships with existing clients to drive sales, adoption and retention.
• Identify and secure new business opportunities in priority markets and verticals.
• Maintain oversight of live client programmes and resolve service issues with clear ownership.
• Escalate complex client matters while ensuring accountability for day-to-day management.
• Raise MPMS awareness across Mastercard for cross-team engagement.
• Represent MPMS in Europe to internal and external stakeholders.
• Provide input into regional/global product roadmaps addressing client needs.
• Prioritise delivery activity balancing client impact, value, risk and resources.
• Monitor market trends and client feedback to drive improvement and innovation.

Skills

P&L ownership

Deal negotiation

Team leadership

Strategic planning

Senior client relationships

Payments/fintech knowledge

Job description

In this Vice President role, you will lead the Mastercard Program Management Services (MPMS) European Account Management and Business Development team. The team is responsible for managing and growing existing client relationships across the Europe, expanding programme usage and securing new customers through business development. The successful candidate will set and deliver the MPMS European growth strategy, manage the European P&L and play a key role in the MPMS global transformation programme. Alongside this strategic remit, the role operates within an end-to-end programme management business, where strong commercial outcomes depend on reliable day-to-day delivery. The VP will therefore maintain appropriate oversight of client and operational matters, supporting the team to resolve issues, manage escalations and balance immediate client priorities with longer-term growth objectives.

Key Responsibilities

• Define and own the vision, strategy and execution plan for MPMS in Europe, translating growth priorities into deliverable commercial and operational plans.
• Take full P&L ownership and drive sustainable commercial performance across the region.
• Lead, coach and develop a high-performing team of Account Managers, Account Directors and Business Developers.
• Build and strengthen senior relationships with existing clients to drive sales, programme adoption, retention and long-term value.
• Identify and secure new business opportunities, expanding MPMS's presence in priority markets and verticals.
• Maintain appropriate oversight of live client programmes and material service issues, ensuring clear ownership, effective escalation and coordinated resolution across operational teams.
• Support the team on complex or sensitive client matters where senior intervention is needed, while reinforcing clear accountability for day-to-day account management.
• Enhance awareness of MPMS solutions across Mastercard so broader commercial teams can identify, qualify and engage relevant prospects effectively.
• Act as a senior representative for MPMS in Europe, engaging credibly with key stakeholders internally and externally.
• Provide key input into the regional and global product roadmaps, advocating for initiatives that address client needs, operational priorities and growth opportunities.
• Prioritise delivery activity for existing and new customers, making clear trade-offs to optimise client impact, commercial value, operational risk and resource allocation.
• Monitor market trends, client feedback, programme performance and competitive dynamics to inform strategy and drive continuous improvement and innovation.

Security Responsibilities

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Requirements

• Proven experience in general management, business development or sales leadership, preferably within payments, fintech, financial services or another operationally complex environment.
• Strong track record in P&L ownership, deal negotiation and disciplined commercial execution.
• Experience leading C-level discussions and managing senior client relationships, including complex or sensitive escalations.
• Strong leadership and coaching capability, with experience developing account management and business development teams.
• Ability to move comfortably between strategic direction and operational detail, applying sound judgement on when to delegate, challenge or intervene.
• Patient and pragmatic approach to progressing issues across complex, interdependent stakeholder groups, without losing pace or accountability.
• Self-starter with an entrepreneurial mindset, able to work autonomously while operating effectively within a global matrix organisation.
• Strong ability to prioritise client, commercial and delivery activity across multiple stakeholders and competing demands.
• Technical understanding and/or experience of digital products, card programmes or payments operations is advantageous.

About Mastercard

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.