Manager - Airline & MRO Manager

ICF International; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

ICF International is seeking an Engagement Manager to lead day-to-day projects for our Airlines & MRO team, focusing on operational improvement strategies and digital transformation. The role emphasizes on-site client engagement and delivering complex solutions across a global client base.

You will guide and develop junior staff, manage budgets, and collaborate with senior leaders to grow relationships and drive proposals, all within a cross-functional aviation practice based in London.

Qualifications

• Degree educated from a reputable institution.
• 5+ years of work experience in the aviation or strategic consulting sector with a focus on airline operations & MRO.
• Proficiency with Microsoft Office Suite (PowerPoint, Word & Excel).
• Ability and willingness for extensive international travel.

Responsibilities

• Act as the day-to-day point of contact with Clients. This role is expected to require significant time on-site.
• Build long-term trusted relationships with Clients, supporting ICF's Account Managers.
• Stakeholder management, balancing the needs of the Client, partners and the ICF team.
• Manage the development of reports and presentations to synthesize and explain analyses.
• Manage consulting teams and ensure timely delivery of solutions on complex client-based projects.
• Cultivate a high performing and inclusive team, mentoring and training junior staff.
• Build and maintain a culture of collaboration, both within Aviation and across ICF.
• Develop project budgets, scopes of work and manage risk throughout the project lifecycle.
• Support business development initiatives by building a network of client relationships.

Skills

Project management

Client relationship management

Stakeholder management

Team leadership

Communication skills

International travel

Education

Bachelor's degree

Tools

PowerPoint

Excel

Word

Job description

ICF is looking for Engagement Managers to join our Airlines & MRO team. In this role you will have the opportunity to act as the day-to-day project manager on some of our most challenging yet rewarding projects as we help our Airline & MRO clients identify and deliver complex operational improvement strategies. These projects are global in nature and can cover a wide range of topics related to an airline or MRO's strategic direction, operational performance, digital modernisation & transformation.

As part of this role, you will be expected to:

• Handle day-to-day communication with clients, with this role expected to be primarily on-site;
• Actively manage the client relationship, together with other senior leaders;
• Guide and develop junior staff, ensuring they are provided with clear timelines, instructions and support as required;
• Manage large scale projects by identifying and delivering solutions to problems using a variety of analytical techniques.
• Handle administrative responsibilities such as developing budgets and scopes of work, project tracking, and liaising with ICF's Contracts and Finance teams.
• Contribute to business development efforts by building a network of client relationships, working on proposals, attending conferences, and contributing to ICF's thought leadership.
• Travel extensively, reflecting our international client base.

The role is cross-functional with an emphasis on supporting clients across the Airlines and MRO team. Clients include OEMs, Airlines, MROs as well as lessors and investors. While it is not expected that you have experience working with each of these clients, familiarity with the types of analysis and support required by some of these markets require is expected.

Key Responsibilities:

• Act as the day-to-day point of contact with Clients. Please note this role is expected to require significant time on-site;
• Build long-term trusted relationships with Clients, supporting ICF's Account Managers;
• Stakeholder management, balancing the needs of the Client, partners and the ICF team;
• Manage the development of reports and presentations to synthesize and explain analyses;
• Manage consulting teams and ensure timely delivery of solutions on complex client-based projects;
• Cultivate a high performing and inclusive team, mentoring and training junior staff;
• Build and maintain a culture of collaboration, both within Aviation and across ICF;
• Develop project budgets, scopes of work and manage risk throughout the project lifecycle.
• Support business development initiatives by building a network of client relationships, working on proposals, attending conferences, and contributing to ICF's thought leadership

Basic Qualifications:

• Degree educated from a reputable institution.
• 5+ years of work experience in the aviation or strategic consulting sector with a focus on airline operations & MRO. The role is tailored for someone with an aviation consulting background.
• Proficiency with Microsoft Office Suite (PowerPoint, Word & Excel).
• Ability and willingness for extensive international travel.

Professional Skills:

• Demonstratable experience managing projects or initiatives, creating structured workflows;
• Takes direction from senior leadership and then implements independently;
• Organises written work in a manner that is clear, easy to follow, and tailored for the intended audience.
• Strong communication skills and experience presenting work to Clients or facilitating workshops;
• People management experience, either via direct reports or oversight on a project basis;
• Works collaboratively with multi-disciplinary teams spread across different countries and time zones to achieve established goals;
• Acts inclusively, modelling four pillars of inclusive culture - objectivity, belonging, voice and growth;
• Identifies opportunities and manages from business development to project inception;

About ICF:

ICF is a global consulting services company, but we are not your typical consultants. We combine unmatched expertise with cutting-edge engagement capabilities to help clients solve their most complex challenges, navigate change, and shape the future.

The ICF London team incorporates experts from an array of specialty fields including aviation, energy, climate and sustainability, international development, policy research, marketing, public engagement and design thinking. Coupled with our teams in the US, Brussels and India, the ICF London office provides an ideal location from cross-team collaboration in multidisciplinary global projects and thought leadership.

ICFs aviation practice, led from the London office, is one of the world's largest specialist aviation consulting teams. The global organization provides consulting, strategic planning, and technical services to airlines, airports, service providers, investors, leasing companies, government agencies and manufacturers. The team's industry experts are drawn from airline and airport management, academia, government, the investment community, and aviation c