Manager, Account Executive Operations

VELOCITY MOBILE LTD.; Farnborough; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pension

Performance-based bonus schemes

25 days annual leave

Private medical insurance

Enhanced parental leave

Job summary

Capital One UK is hiring a Senior Manager, Account Executive Operations to lead the implementation of configuration for the international systems within Capital One's Global Payment Network. This role owns the risk and control framework for key processes such as settlement and manages a team of direct reports and non-associate labour resources.

The ideal candidate will demonstrate strong leadership, strategic thinking, and excellent communication, with a focus on continuous improvement and

Qualifications

• Proven leadership and people-management skills.
• Experience building risk and controls frameworks for operations.
• Ability to translate complex technical issues into clear insights.
• Strong track record of improving operational efficiency.

Responsibilities

• Direct daily workflow to provide premier internal and external partner support and manage escalations.
• Oversee risk management and controls for settlement processes and audits.
• Lead and develop team members to achieve goals and maintain policy adherence.
• Plan schedules, allocate projects, and monitor performance against deadlines.
• Collaborate across functions to drive results and manage resources.
• Communicate effectively with senior stakeholders and present findings.

Skills

Leadership

Risk management

KPIs

Cross-functional collaboration

Communication

Job description

The Senior Manager, Account Executive Operations is responsible for the implementation of configuration for the international systems within Capital One's Global Payment Network. This role also owns the risk and control framework for key operational processes, such as settlement. This individual will manage a team of direct reports and will also be responsible for non-associate labour resources This position requires an innovative and creative leader who will lead strong subject matter experts and will also act as an advocate across functions for the team's goals. Excellent management and presentation skills, including the ability to effectively deliver information to constituents at all levels, are critical. An individual in this position will also demonstrate a continuous improvement mindset including the ability to streamline manual work within a team. This position is responsible for planning, directing, and coordinating across the team that will deliver superior results for internal and external partners. Develops and coaches' teams to be able to identify, manage, and elevate risk. What you'll do.

• Directs and manages daily workflow to provide premier internal and external partner support and manages escalations.
• Provides oversight to continuous improvement of risk management, including audits and controls for settlement processes.
• Manages a team, display a passion for developing their team through their leadership style
• Plans and prepares team schedules and assigns projects, tasks, and assignments.
• Monitors team performance to ensure goals and deadlines are met, company policies are followed, and company initiatives are supported.
  People Leadership experience; including direct management
• Experience within the financial services or payments industry especially within Settlement and system configuration
• Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities.
• Strong executive presence and communication skills, with the ability to translate complex technical issues into clear, actionable insights.
• Proven ability to define and track Key Performance Indicators (KPIs) to measure and improve operational efficiency.
• Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions
• Strong organizational skills, and focus on achieving both short and long term goals
  We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK., At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

• Wealth & Future:Competitive pension and performance-based bonus schemes
• Holidays:Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health:Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is availablehere. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace.