Managed Services Onboarding Project Manager

MHR; Ruddington; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Training courses

GP access

Extra holiday days

Family leave

Discounts

Employee recognition

Referral bonus £2,000

Social events

On-site restaurants

Private medical insurance

Job summary

MHR is seeking a proactive onboarding Project Manager to join our Managed Services team. You’ll own end-to-end onboarding projects, coordinating Professional Services, Operations, Compliance, Service Design and Product teams to ensure smooth transitions into BAU.

You’ll plan and manage scope, timescales and quality, govern risks and dependencies, and drive governance meetings. By delivering structured project management and continuous improvement, you’ll help clients realise value and contribute

Qualifications

• Experience delivering onboarding projects within Managed Services or similar.
• Strong stakeholder management and governance skills.
• Ability to plan, track and hand over projects from initiation to BAU.

Responsibilities

• Manage end-to-end onboarding projects across Managed Services.
• Coordinate across Professional Services, Operations, Compliance, Service Design and Product teams.
• Maintain project documentation, governance, risks, assumptions, issues and dependencies.
• Ensure projects meet scope, timescales, quality standards and SLAs.
• Capture lessons learned and drive standardisation and continuous improvement.

Skills

Project management

Stakeholder management

Governance

Risk management

Communication

Job description

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact.

Your Team

You’ll be part of our Managed Services team, working closely with Professional Services, Operations, Compliance, Service Design and Product teams to successfully deliver onboarding projects. You’ll build strong relationships across the business, bringing stakeholders together and ensuring everyone remains informed, engaged and aligned throughout the project lifecycle. Reporting to the Service Delivery Manager, you’ll play an important role in connecting teams and ensuring new services and improvements transition smoothly into Business as Usual.

Your Career

This role gives you the opportunity to take ownership of end-to-end onboarding projects across Managed Services, developing your expertise across project delivery, governance, stakeholder management and operational change. You’ll plan and manage projects from initiation through to implementation and handover, ensuring they are delivered within agreed scope, timescales, quality standards and SLAs.

You’ll strengthen your project management capability through managing risks, assumptions, issues and dependencies, maintaining robust project documentation and facilitating governance meetings and workshops. Using management information, performance insight and delivery metrics, you’ll also develop your ability to make informed decisions, manage priorities and communicate effectively with stakeholders at all levels.

Your Impact

Your work will directly influence how successfully new customers, services and operational improvements are introduced into Managed Services. By providing structured project management and strong governance, you’ll ensure projects are controlled, risks are proactively managed and deliverables are successfully transitioned into BAU.

You’ll also help shape how we deliver future onboarding projects by capturing lessons learned, identifying opportunities to standardise processes and improving project methodologies, documentation and governance. Through data-driven insight and continuous improvement, you’ll help create a more consistent, efficient and scalable onboarding experience while delivering positive outcomes for both our customers and internal teams.

Benefits To Support You Personally And Professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.

Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.