Managed Services Onboarding Consultant

MHR; Ruddington; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Training courses

GP access

Holiday buy/sell

Family leave

MHRewards discounts

Employee recognition programs

Referral bonus

Social events

On-site restaurants

Private medical insurance

Dental coverage

Job summary

MHR is seeking a dedicated professional to lead onboarding for new customers within its Managed Services team. You’ll coordinate with Professional Services, Operations, and payroll/compliance stakeholders to ensure a smooth transition into Business as Usual, aligning configurations and go-live readiness.

You’ll build experience in governance, risk management, change control, and stakeholder communications, shaping a robust, scalable onboarding process for future customers.

Job description

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact.

Your Team

You’ll be part of our Managed Services team, working closely with Professional Services, Operations, technical teams, Payroll & Compliance specialists and customers to deliver seamless onboarding experiences. You’ll play an important role in connecting implementation and operational teams, coordinating activities and ensuring everyone is aligned and prepared for a successful transition into Business as Usual. Through strong collaboration and communication, you’ll help create a controlled, professional and positive onboarding experience for our customers.

Your Career

This role offers the opportunity to develop your expertise across customer onboarding, service readiness, migration management and operational transition. You’ll take ownership of onboarding activities for new customers and service upgrades, completing readiness assessments, validating configurations and ensuring payroll, pensions, processes and controls are correctly established ahead of go-live.

You’ll build valuable experience across governance, risk management, change control and compliance while developing strong relationships with stakeholders across the business. You’ll also participate in project meetings, readiness reviews and customer discussions, strengthening your ability to manage priorities, identify risks and communicate effectively throughout the onboarding journey.

Your Impact

Your work will directly influence how successfully customers transition into Managed Services. By completing robust readiness checks, validating service configurations and ensuring onboarding requirements are accurately documented and approved, you’ll help reduce risk and ensure customers are fully prepared for go-live.

You’ll support customers through go-live and early-life service, helping to create a smooth transition into BAU while maintaining high standards of governance and compliance. You’ll also identify challenges and opportunities for improvement, helping us standardise and enhance our onboarding processes to create a more consistent, efficient and scalable experience for future customers.

Benefits To Support You Personally And Professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.

Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.