Managed Print Field Service Engineer

JR United Kingdom; Telford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in Workplace Technology Services is seeking a Managed Print Field Service Engineer based in Telford. The role involves on-site support, troubleshooting, and ensuring customer satisfaction in a dynamic work environment. Join a collaborative culture with cutting-edge technology and competitive benefits.

Benefits

Health Cash Plan

Employee Assistance Programme

Gym Discounts

Summer Hours

Christmas Closure

Birthday Off

Qualifications

• Experience in managed print services, preferably on Canon MFDs.
• Strong technical skills and customer-centric approach.
• Ability to work in a fast-paced environment.

Responsibilities

• Providing on-site support for managed print solutions.
• Diagnosing and resolving technical issues.
• Completing preventative maintenance and field modifications.

Skills

Customer Service

Troubleshooting

Technical Skills

Job description

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Managed Print Field Service Engineer, Telford

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Client:

FUTERA

Location:

Telford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Exciting Opportunity for a Managed Print Field Service Engineer!

(Location: London/Kent)

Are you an experienced engineer with a passion for customer service and troubleshooting? Do you have a proven track record in the Managed Print Industry? Join us at FUTERA - a leader in Workplace Technology Services, where your expertise will make a real impact!

We are seeking a talented Field Service Engineer for the London/Kent region to join our team.

About Us

FUTERA is a dynamic and agile workplace technology services company. We deliver hardware, software & managed services to businesses across the UK. With over 35+ years of experience, we understand the challenges faced by both local and global enterprises. Our extensive portfolio is curated to address these issues directly. As an independent company, we choose the best-fit products and services for our customers. Supported by knowledgeable and dedicated teams, we guarantee reliability in all operations.

Why Join Us?

• Cutting-Edge Tech: Work with the latest innovations in Managed Print and IT Services.
• Employee Owned: As one of the few Employee-Owned (EOT) Managed Service Providers (MSPs) in the UK, we share success with our team.
• Empowered Culture: Supportive, agile, and collaborative environment where your ideas matter.
• Competitive Package: Attractive salary and benefits.
• Work-Life Balance: Summer Hours, Christmas Closure, Birthday Off!
• Health & Wellbeing: Health Cash Plan, Employee Assistance Programme, Gym Discounts, and more.
• Fun & Engagement: Regular social events and team-building activities.

The Role: Field Service Engineer

In this role, you will be responsible for:

• Providing on-site support for managed print solutions, ensuring systems run smoothly and efficiently.
• Diagnosing and resolving technical issues, performing maintenance, and training end-users.
• Completing preventative maintenance and field modifications.
• Maintaining service records and administrative responsibilities promptly.
• Communicating daily with customers and the service desk for resolutions and follow-up.
• Driving efficiency and customer satisfaction.
• Location: London/South East

The ideal candidate will have experience in managed print, preferably on Canon MFDs, strong technical skills, and a customer-centric approach. If you enjoy problem-solving in a fast-paced environment, apply now and advance your career!