Field Service Engineer - Managed Print Services

OES - Office Equipment Systems Ltd; St Asaph; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading provider of managed IT and print solutions as a Managed Print Service Field Engineer. In this dynamic role, you will provide exceptional service to clients, ensuring their print devices are running smoothly and efficiently. With a focus on teamwork and communication, you'll collaborate with a skilled service team to deliver timely repairs and maintenance. You'll also have the opportunity to work with a variety of devices, including Konica Minolta, Lexmark, and Sharp, while enjoying the benefits of a supportive working environment. This is a fantastic opportunity for someone passionate about technology and customer service to thrive in a rewarding career.

Benefits

Company van provided

Mobile phone provided

Laptop provided

Company pension

Employee discount

On-site parking

No weekend work

Qualifications

• 2+ years as a field engineer in print/reprographics required.
• Strong mechanical and IT skills essential for success.

Responsibilities

• Deliver high-quality service and technical support to clients.
• Diagnose and resolve issues with managed print devices.
• Maintain stock and manage time effectively to meet SLAs.

Skills

Technical Support

Mechanical Literacy

IT Literacy

Customer Communication

Team Collaboration

Time Management

Education

Field Engineering Experience

Driving License

Tools

Konica Minolta Devices

Lexmark Devices

Sharp Devices

Job description

Job Title: Managed Print Service Field Engineer

Location: St Asaph, Wales

Salary: £28,000 - £35,000 per annum (depending on experience) + Company van provided

Job Type: Full time, Permanent

Working Hours: 5 days a week, 9am to 5.30pm

About Us

Office Equipment Systems (OES) is a leading provider of managed IT, print, and communication solutions. Since 2009, we have been delivering reliable technology services to businesses, focusing on managed print services, IT support, and communications. Our goal is to offer exceptional service to small and medium businesses throughout the UK.

Position Overview:

We are currently recruiting a Field Service Engineer to join our managed print team, based at OES, St Asaph, North Wales. This is a full-time role, with working hours from Monday to Friday, 9am to 5:30pm.

Main Duties and Responsibilities

Service Delivery:

• Work closely with our experienced Service Team to respond to client requests promptly and within set SLA response times.
• Provide high-quality service levels to clients at all times.
• Carry out repairs on reported devices, provide technical support, and perform regular scheduled maintenance calls.
• Keep up to date with all manufacturer service bulletins.
• Maintain responsibility for managing stock, including toner supplies and spare parts.
• Cover the North West region, ensuring efficient and timely service delivery.

Technical Expertise:

• Diagnose and solve technical issues with managed print devices, including mechanical and IT-related problems.
• Stay informed on device models such as Konica Minolta, Lexmark, and Sharp, ensuring familiarity with a wide range of products.
• Assist with complex installations and support IT issues related to print devices.

Teamwork and Communication:

• Work effectively as part of a successful team, ensuring strong collaboration and information sharing.
• Provide excellent customer communication, ensuring clients are kept informed throughout the service process.
• Maintain a positive and enthusiastic approach, reflecting the core values of OES in all customer interactions.

Operational Efficiency:

• Manage time effectively, balancing workload and priorities to ensure a fast-paced environment is maintained.
• Ensure all work is completed in compliance with company standards and service level agreements.
• Report any recurring issues or opportunities for service improvement to the Managed Print Services Manager.

About You:

Qualifications & Experience:

• Minimum 2 years of experience as a field-based engineer in print/reprographics.
• Familiarity with Konica Minolta, Lexmark, and Sharp devices preferred.
• Strong mechanical and IT literacy skills.
• Excellent customer communication skills, both verbal and written.
• Ability to work effectively as part of a team and thrive in a dynamic environment.
• Full, clean UK driving licence.

Why Join Us?

• Company van provided.
• Mobile phone and laptop provided.
• Company pension and employee discount.
• On-site parking and no weekend work.
• Competitive salary and a supportive working environment.

Please click on the APPLY button to send your CV and Cover Letter for this role.