Managed Inventory Representative

RS Group; Stockport; On-site; GBP 26,000 - 36,000; Full time

Job summary

RS Group is seeking a Managed Inventory Representative to blend customer service with stock replenishment across a designated territory. You will visit Managed Inventory customers regularly, replenish RS solutions, and identify growth opportunities with stakeholders.

You will work with the RS Managed Inventory implementation team to ensure systems and workflows are fully functional, while upholding H&S and SOPs and acting as a brand ambassador for RS.

Qualifications

• Must have a full clean driving licence.
• Experience in customer support or service roles.
• Strong interpersonal and communication skills.
• Good understanding of stock control or warehouse practices.
• Proficient with Microsoft Excel.
• Self-motivated, organized and flexible.
• Customer-first mindset with sales experience.

Responsibilities

• Visit Managed Inventory customers regularly to check and replenish RS solutions.
• Identify growth opportunities with customers via range expansion or substitutions.
• Coordinate with the RS Managed Inventory implementation team to ensure systems and workflows are functional.
• Adhere to Health & Safety and Standard Operating Procedures.
• Maintain Managed Inventory installations and conduct routine housekeeping.
• Act as RS brand ambassador and explain the benefits of Managed Inventory Services.
• Collaborate with the wider sales team to communicate growth opportunities to stakeholders.
• Perform against KPIs for Managed Inventory Services.
• Support the RS Local Branch with ad-hoc duties.

Skills

Customer service

Interpersonal communication

Stock control knowledge

Problem solving

Organised

Self-motivated

Sales/service mindset

Tools

Excel

Job description

Here at RS Group we have an exciting opportunity for an Managed Inventory Representative, this is a dynamic role where you'll combine customer service, and Inventor and Stock replenishment support You'll be a trusted partner to our customers, supporting our Inventory Solutions within your designated territory, Supporting our wider Value-Added Services team where appropriate in scoping and validating opportunities to ensure the correct solution is being proposed. You will play a pivotal role in our continued drive to make amazing happen! What you will be doing:

• To conduct regular visits to Managed Inventory customers to check and replenish RS solutions.
• To work with customer stakeholders to identify growth opportunities via range expansion, product substitution or ad-hoc purchase requirements.
• To work in conjunction with the RS Managed Inventory implementation team to ensure that all systems are fully functional and that correct workflows are adhered to.
• Ensure that all company & customer H&S practices are observed at all times.
• Ensure that all Standard Operating Processes (SOPS) are followed in relation to the delivery of Managed Inventory Services.
• Ensure that all Managed Inventory installations are well maintained and conduct regular housekeeping activities.
• Be a brand ambassador for RS Components and ensure that customers fully understand the benefits of Managed Inventory Services.
• Develop strong relationships with the wider sales team to support the sales growth of Managed Inventory Services. Ensure that growth opportunities are communicated effectively and to the appropriate stakeholders.
• Perform against KPIs relating to Managed Inventory Services.
• Where appropriate, support the RS Local Branch with ad-hoc duties.
  Full clean driving licence
• Excellent understanding of Microsoft packages, specifically Excel
• Previous experience supporting customers
• Strong interpersonal and communication skills.
• Self-motivated, organised, and flexible. A natural problem solver.
• Customer-first mindset with experience in service or sales roles.
• Understanding of stock control or warehouse practices.
  We are RS Group.

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues, and communities - to solve problems. We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.