Major Loss Adjuster - Financial Lines

American International Group, Inc.; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Major Loss Adjuster in London, where you will manage complex claims and drive customer-focused resolutions. You'll be part of a world-class claims team, working collaboratively to deliver exceptional service and mitigate risks. Your expertise in legal and regulatory requirements will be crucial as you influence stakeholders and contribute to continuous improvement. This role offers a unique opportunity to grow your career in a supportive and inclusive environment, where your contributions truly matter.

Benefits

Comprehensive benefits package

Professional development opportunities

Supportive work environment

Qualifications

• Advanced knowledge of legal and litigation requirements for Financial Lines.
• Experience in negotiation and mediation for complex claims.

Responsibilities

• Manage high-value, complex claims from inquiry to resolution.
• Act as a technical claims expert and deputy for the Team Manager.

Skills

Advanced knowledge of legal/regulatory requirements

Negotiation and mediation skills

Policy language interpretation

Ability to influence stakeholders

Technical training skills

Job description

Major Loss Adjuster - Financial Lines

American International Group, Inc. London, United Kingdom

Join us as a Major Loss Adjuster to take on key responsibilities within a world-class claims function.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.

How you will create an impact

1. Focus on FI PI, FI D&O, and Commercial D&O, responsible for a portfolio of high-value, complex claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution.
2. Your goal will be timely, accurate, and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expenses. You will actively promote and demonstrate the principles of 'Treating Customers Fairly' in claims handling.
3. Communicate regularly with internal and external stakeholders as our technical claims expert and thought leader.
4. As a senior team member, act as a deputy for the Team Manager, provide training, and serve as a technical referral point for colleagues.
5. Contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes, ensuring mitigation of indemnity and expense exposure, and communicating developments and outcomes to key stakeholders.

What you'll need to succeed

1. Advanced knowledge of legal/regulatory and litigation/procedural requirements for Financial Lines.
2. Experience in negotiation, mediation, arbitration, and ADR skills on higher-value complex claims.
3. Policy language skills enabling accurate and consistent policy wording interpretation.
4. A track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement.
5. The ability to influence claims and non-claims stakeholders to effectively direct claims strategy.
6. The ability to assist with technical training for the team's claim handlers as required.

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us—across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty, and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd

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