Major Incident Manager - Banking

JR United Kingdom; Plymouth; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading firm in financial services seeks a Major Incident Manager for their Plymouth office. The role requires strong incident management skills, ITIL practices proficiency, and a proactive approach to data-driven problem resolution. This position is ideal for a confident communicator eager to enhance technology services in a dynamic environment.

Qualifications

• Passionate about delivering high-quality technology services.
• Experienced in various root cause analysis techniques.
• Well versed in ITIL practices.

Responsibilities

• Own, manage, and improve Incident & Problem management policies.
• Manage high-priority and escalated incidents with proactive communication.
• Facilitate root cause analysis of problem records.

Skills

Communication

Incident Management

Root Cause Analysis

Data Analysis

Education

ITIL Certification

Job description

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Major Incident Manager - Banking, Plymouth

Location: Plymouth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 6

Posted: 26.06.2025

Expiry Date: 10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices and have qualifications in this space.
• You don't stop at incident resolution and are experienced in various root cause analysis techniques.
• You're used to working with data—spotting trends and taking proactive action to address their causes.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents—focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using various techniques.
• Use data, reporting, and trending to identify areas of repeating incidents to raise proactive problem records.