Major & Complex Loss Claims Technician

Exchange Street Claims ltd; United Kingdom; Remote; GBP 42,000 - 62,000; Full time

Job summary

Exchange Street Claims Ltd are seeking a skilled professional to support major loss adjusters on large domestic or commercial claims. You will push claims forward, maintain clear communication with brokers and policyholders, and help with settlement tasks when required.

The role emphasises accuracy, strong judgement, and the ability to stay on top of complex losses under pressure. Experience with high-value claims and a desktop or field background is advantageous.

Qualifications

• You have worked on large domestic or commercial losses (£100k+) and can keep claims moving under pressure.
• Strong judgement, focus, and attention to detail are essential.
• Experience liaising with brokers and policyholders to gather reports and verify figures.

Responsibilities

• Support a team of major loss adjusters by driving claims forward and keeping all stakeholders in the loop.
• Liaise with brokers and policyholders, chase reports, check figures, and challenge estimates as needed.
• Handle elements of settlement directly with clients and insurers where appropriate.
• Maintain high professional standards and manage workload under pressure.

Skills

Attention to detail

Communication skills

Broker liaison

Education

Cert CII (ideal)

Cert CILA (ideal)

Job description

If you’ve handled property claims over £100k, you’ll know how much precision and plate-spinning is involved.

The clients expect more. The brokers are more involved. The paperwork is heavier. The stakes are higher.

This role is about stepping into that space — supporting a team of major loss adjusters by helping push claims forward, keeping everyone in the loop, and handling elements of settlement directly with clients and insurers.

You might come from a desktop background. You might be a field adjuster looking to step back from the road. Either way, if you’ve worked on large domestic or commercial losses and can keep things moving without letting standards slip, this will suit you.

You’ll be liaising with brokers and policyholders, chasing reports, checking figures, questioning estimates — all the stuff that helps a complex claim land well.

Cert CII or Cert CILA is ideal, but they’ll support you if you’re working towards it. What matters more is your judgement, your attention to detail, and your ability to stay on top of everything when the pressures on.

You’ll be part of a team of highly experienced adjusters — the kind of people you’ll learn from. If you’ve been looking for a way to specialise in major loss work, this is it.