Major Client Manager

Travelers; Leeds; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance company in Leeds is seeking a Major Client Manager to deliver bespoke insurance solutions. The role requires significant experience in Property and Casualty insurance and strong client relationship management. You will manage a portfolio of clients, ensuring high service standards and effective communication strategies while enjoying a hybrid work environment with flexibility.

Benefits

Private Medical Insurance

Retirement plan contributions

25 days holiday entitlement

Wellness program

Volunteer encouragement

Qualifications

• Significant experience in Property and Casualty insurance.
• Experience managing key client accounts and mitigating risks.

Responsibilities

• Handle an allocation of clients, responsible for delivering value.
• Implement effective communication strategies around the account.
• Build trusted, long-term relationships with customers.
• Monitor and report on account performance and trends.

Skills

Client relationship management

Project management

Property & Casualty insurance knowledge

Communication skills

Problem-solving skills

Education

ACII qualification preferred

Job description

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Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Underwriting

Target Openings

1

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Details

Our Corporate team uses their specialist expertise to offer bespoke insurance solutions to our largest and most complex clients in the UK and Ireland. Due to our continued growth, we are looking for a Major Client Manager to join our team in any of our UK offices.

You might come from a Claims, Underwriting, Distribution, Risk Control or Broking background with a great knowledge of property & casualty and/or motor insurance. You’ll have proven experience of client and relationship management as well as excellent project management skills with a passion and an expert focus on performance, service and delivery.

In this role, you will be involved from the early stages of client engagement, working as part of the team to deliver Travelers’ bespoke customer proposition. You will be the first point of contact for new and prospective clients, and throughout the policy lifecycle up to renewal. You’ll work closely with clients and internal stakeholders in underwriting, risk control, and claims to ensure service commitments are met.

You will also develop a deep understanding of the client’s business operations, strategic priorities, industry trends, and risks. You will proactively engage with clients to address their needs and challenges effectively.

Travelers Europe offers flexibility with a hybrid work model, allowing employees to work three days in the office and two days remotely, subject to company policy.

What Will You Do?

• Handle an allocation of clients, responsible for delivering the value proposition throughout their tenure with Travelers.
• Implement effective communication strategies around the account and new value initiatives.
• Ensure stakeholders are aligned with priorities and deliverables.
• Share best practices across stakeholders linked to the account.
• Support internal communication programs to promote the corporate business proposition.
• Develop and manage internal communication plans for each account.
• Promote the brand at various levels.
• Coordinate with cross-functional teams to improve customer experience.
• Develop customer propositions to secure retention and wins.
• Identify opportunities to enhance the value proposition and make recommendations.
• Support Business Development Managers in advocating the corporate proposition.
• Build trusted, long-term relationships with customers.
• Collaborate with underwriters and managers to identify growth opportunities.
• Monitor and report on account performance and trends.
• Analyze trends and data related to claims, risks, and opportunities.
• Maintain consistent documentation and records.
• Manage customer experience during their relationship with Travelers.
• Support team understanding and delivery of the corporate proposition.
• Raise awareness of multi-channel products and services.
• Manage diary effectively for timely customer contact.
• Operate as the lead contact for account-specific matters.
• Develop and deliver solutions aligned with customer needs.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Deep knowledge of local market, competitors, and Travelers’ offerings.
• Ability to manage and prioritize activities effectively.
• Excellent communication skills, both verbal and written.
• Strong presentation skills.
• Intermediate project management skills, capable of managing multiple projects.
• Problem-solving skills.
• Ability to work independently and in teams.
• ACII qualification preferred.

What is a Must Have?

• Significant experience in Property and Casualty insurance.
• Experience managing key client accounts and mitigating risks.

What Is in It for You?

• Private Medical Insurance: Single cover upon employment, with options to add dependents.
• Retirement: Company contributions to your Pension Plan, with optional additional contributions.
• Holiday Entitlement: Starting at 25 days, with options to purchase additional days.
• Wellness Program: Resources and discounts for health and well-being, including mental health support.
• Volunteer Encouragement: Programs to support community involvement, matching gifts, and volunteer rewards.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and the unique talents of each individual.