Major Business Billing Administrator

SSE plc; Belfast; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading energy company in Northern Ireland seeks a Major Business Billing Administrator to join its Gas Billing team. This role focuses on managing billing for Major Business customers, enhancing customer experiences through effective communication and process improvement initiatives while ensuring compliance with company policies and procedures.

Benefits

Discounts on private healthcare

Wellbeing benefits like free online GP and counselling

Interest-free loans

Generous family entitlements

Qualifications

• Strong numerical and analytical skills essential.
• Good understanding of CRM systems related to billing.
• Excellent IT skills, especially with data management.

Responsibilities

• Support accurate billing and resolve complex queries.
• Collaborate with Billing Specialists for account management.
• Engage with customers for advice and account reconciliations.

Skills

Numerical skills

Analytical skills

Customer engagement

Written communication

Verbal communication

Tools

MS Excel

CRM systems

Job description

Base Location:Belfast

Salary: £25,200 - £31,800 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

We are looking for a Major Business Billing Administrator to join our NI Gas Billing team. You will be responsible for supporting accurate and on-time billing of our Major Business customers, collaborating with Billing Specialists to deliver accurate and timely management of accounts and to promote improved engagement with key customers. We operate end-to-end account management from billing to collection, and this role will include supporting query resolution and direct follow up with customers to secure payment within agreed payment terms.

You will

• Collaborate with Billing Specialists to support Major Business customers throughout their lifecycle, from onboarding, to billing, payments and account closure.
• Engage with customers to provide advice and guidance for complex and technical bill queries, provision of billing reports, sitework requests and account reconciliations, either in response to customers requests or as part of the pre-emptive collection process.
• Support internal change projects to optimise process, improving compliance and customer experience.
• Diligently ensure all associated processes for Major Business customers are followed according to billing schedules and in line with all policies and procedures, SLA’s, Codes of Practice, and applicable licence requirements.

You have

• Sound commercial knowledge with excellent numerical and analytical skills, with a good knowledge and understanding of CRM systems, particularly with respect to billing or customer accounts.
• An excellent range of IT experience (especially MS Excel), with the ability to manage and interrogate large volumes of data and complete account reconciliations.
• Strong written and verbal communication skills, able to successfully negotiate with customers to deliver positive outcomes.
• The ability to successfully communicate with a range of stakeholders at all levels with the ability to successfully manage key working relationships and ensure ongoing collaboration and flow of information.
• A positive, enthusiastic and flexible attitude and willingness to develop and learn, drive improvements and engage in projects as required.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on [e-mail] / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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