Maintenance Team Manager

L&Q; Greater London; Hybrid; GBP 58,000 - 69,000; Full time

Benefits offered by this job

Excellent pension plan

Annual leave: 28–31 days + Bank Hols

Health Cash Plan

Life assurance

Volunteer days up to 21 hours

Lifestyle benefits

Employee Assistance Programme

Job summary

L&Q is seeking a Maintenance Team Manager to oversee a large reactive maintenance team across London and surrounds. You will lead Supervisors and frontline staff to deliver high-quality repairs, manage budgets, and ensure compliance with health and safety standards. The role requires strong stakeholder engagement and a track record of improving resident satisfaction.

The position is permanent and full-time with hybrid working between the Stratford reporting office and on-site locations.

Qualifications

• Experience of managing a large maintenance team and directing reactive works.
• Knowledge of Reactive Repairs and DLO operations.
• Proven track record delivering customer service and resident satisfaction against KPIs.
• Strong understanding of health and safety standards and compliance.

Responsibilities

• Lead a team of Supervisors and frontline staff to deliver reactive repairs and maintenance.
• Collaborate with internal/external stakeholders to ensure excellent service and financial control.
• Drive productivity and achieve KPIs across the service area.
• Ensure compliance with relevant standards and legislation.

Skills

Team leadership

Reactive maintenance

Customer service

Financial management

Health & safety

Stakeholder management

Contractor management

Education

Facilities management qualification

Job description

Maintenance Team Manager

Contract Type: Permanent, full time

Salary: £57,900 per annum to £68,969 per annum (London weighted salary) dependant on experience

Grade: 10

Reporting Office: London, Stratford

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 3rd November at 11pm

This is a two-stage interview process initial interviews will take place on 11th November. Candidates that are progressed past this stage will be invited to a face to face interview at our office in Stratford on 17th November.

Benefits include:

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• non-contributory life assurance
• up to 21 hours volunteering paid days
• lifestyle benefits
• Employee Assistance Programme and many more…

Join our team at L&Q:

An opportunity has arisen within Maintenance Services to join the team of Maintenance Team Managers on a permanent basis. This role will cover the North-East neighbourhood: Waltham Forest, Redbridge, Havering, Essex and Cambridgeshire plus other surrounding areas. The role reports into the Head of Service.

As a key member of the Direct Maintenance Management Team, you will lead a team of Supervisors and frontline staff working on reactive works to deliver a first-class repair and maintenance service to our residents and customers.

Your impact in the role:

You will work closely with internal and external stakeholders to deliver excellent customer service and sound financial decision-making. Your experience of managing people, delivering customer service and financial results will therefore be essential.

This is an ideal opportunity for a candidate who has a sound knowledge of reactive maintenance and managing a DLO and contractors to support the service in a management role.

The Maintenance Team Managers impact both residents and internal teams and will directly influence increasing satisfaction and achieving strategic goals within the service. The Maintenance Team Manager will get involved in increasing productivity and driving results in line with current KPIs.

What you'll bring:

• Excellent understanding of a DLO offering.
• Experience of leading, supervising and motivating a large maintenance team
• Knowledge of Reactive Repairs.
• Track record of delivering excellent customer service and resident satisfaction against KPIs.
• Knowledge of relevant standards and legislation.
• Experience of implementing and maintaining good Health and Safety, including working at heights, manual handling, asbestos and day-to-day Health and Safety Compliance.
• Demonstrable financial acumen & commercial awareness.
• Ability to build positive relationships with a range of internal and external stakeholders

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more.

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

Click here