Head of Maintenance Services (North Region)

L&Q; England; Hybrid; GBP 90,480 - 100,207; Full time

Job summary

A leading housing association in the UK is seeking a Head of Maintenance Services to oversee repairs for approximately 50,000 homes in North London. The role involves managing a budget of £40 million, improving customer satisfaction, and leading a team of Maintenance Managers. Candidates should have proven leadership in a maintenance role and a strong understanding of housing legislation. This is a permanent, full-time position with an agile working pattern.

Qualifications

• Proven leadership in a senior repairs/maintenance role within social housing.
• Strong understanding of housing legislation and compliance.
• Track record of managing and controlling large budgets.

Responsibilities

• Oversee repairs to approximately 50,000 homes across North London.
• Lead a team of Maintenance Managers in delivering services.
• Manage a budget of circa £40 million and ensure financial efficiency.

Skills

Leadership in maintenance services

Financial management

Housing legislation knowledge

Customer satisfaction improvement

Education

Level 4 CIH qualification or equivalent experience

Job description

Overview

Head of Maintenance Services (North Region)

Contract Type: Permanent, Full Time, 35 hours per week

Salary: £90,480 - £100,207 per annum dependent on experience Plus essential car user allowance of £1,300 per annum

Reporting Office: London, Stratford

Working pattern: Agile (20% - 40% office working)

Are you an exceptional leader with property experience and a desire for continuous improvement?

L&Q are looking for a Head of Maintenance Services to focus on the organisation’s Repairs Service covering our North London region, plus surrounding areas. This is an excellent opportunity to join the organisation as we embark on our journey from C2 to C1 and support us in achieving and maintaining top quartile performance in the sector.

Responsibilities

• Oversee a large operation, managing the in-house delivery of repairs to approximately 50,000 homes across the North London region and surrounding areas.
• Report to the Director of Maintenance Operations and lead a team of Maintenance Managers within each area.
• Provide operational leadership for direct maintenance services across a large geographical region with responsibility for achieving budgets and managing a budget of circa £40 million, including financial planning and robust contract management.
• Focus on improving customer satisfaction, efficiency and productivity with a right-first-time approach and collaboration across L&Q to remove complexity and deliver the best possible outcomes for residents.
• Deliver people strategies to attract and retain talent and support managers through development initiatives (Academy approach) in line with L&Q values and behavioural framework.
• Ensure Health and Safety standards, regulatory and governance compliance for Maintenance services and manage associated risks.

Qualifications and experience

• Level 4 or above CIH qualification or equivalent experience
• Proven leadership in a senior repairs/maintenance role within social housing or a similar environment
• Strong understanding of housing legislation and compliance with requirements
• Track record of managing large budgets efficiently, with evidence of cost control and value for money
• Successful track record of developing and delivering long-term, integrated strategies across a large portfolio of properties and estates
• Experience managing large teams both office and field-based, including in-depth knowledge of relevant H&S requirements

About L&Q and diversity

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

We value diversity in all its facets and are committed to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

Application information

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]