Change Manager

L&Q; City Of London; Hybrid; GBP 49,000 - 57,000; Full time

Benefits offered by this job

Excellent pension

28 days Annual Leave rising to 31 days

Westfield Health Cash Plan

non-contributory life assurance

up to 21 hours volunteering paid days

lifestyle benefits

Employee Assistance Programme

Job summary

L&Q is seeking a Change Manager (Change Partner) to lead the people side of a major transformation across our housing services. The role is hybrid, London-weighted and London/Regional based, with a focus on engagement, adoption and building change capability.

You will partner with project and business leaders, design coordinated engagement and learning plans, coach leaders, and embed new ways of working at scale to deliver lasting outcomes for residents and colleagues.

Qualifications

• Proven experience leading the people side of large-scale transformation.
• Strong stakeholder management and influencing skills.
• Ability to simplify complex messages and tailor communication for different audiences.
• Experience managing multiple projects or workstreams within a transformation programme or portfolio.

Responsibilities

• Lead the people side of change for one or more projects, from initial impact assessment through to full adoption and embedding.
• Partner with project and business leaders to ensure change plans are practical, have buy-in, and are aligned with the wider portfolio.
• Work closely with Organisational Development, Learning & Development and Communications teams to design and deliver coordinated engagement, learning, and communications plans.
• Coach and equip leaders to own and lead change confidently within their areas.
• Build readiness, engagement, and feedback loops so we can measure and sustain change adoption.
• Contribute to growing change capability across L&Q, helping us strengthen how we deliver transformation at scale.

Skills

Change leadership

Stakeholder management

Communication

Project coordination

Coaching & facilitation

Adaptability

Job description

Title: Change Manager ( NB. The official title for this role is Change Partner)

Contract Type: 6-month FTC, Full-Time 35 hours per week

Salary starting from 57,094 per annum (London weighted salary) or 49,502 per annum (Regional salary)

Grade: 10

Reporting Office: London, Stratford or Manchester, Trafford

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 25 th October 2026

Interviews to be held in person on the 30 th October 2026

Benefits include:

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• non-contributory life assurance
• up to 21 hours volunteering paid days
• lifestyle benefits
• Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months

Join our Organisation Development & Change Team at L&Q:

At L&Q, we're on an ambitious journey to transform how we maintain homes and deliver our services for thousands of residents. Over the next three years, we're redesigning our operating model, improving how our teams work together, and introducing new technology.

As our Change Manager, you'll lead the people side of this transformation - ensuring our colleagues are engaged, ready, and confident to work in new ways. If you're motivated by making a lasting impact for colleagues and residents, this is the role for you!

At L&Q we're driven by our purpose to provide social homes and landlord services that everyone can be proud of - and this role will be key to making that happen.

Your impact in the role:

You'll play a pivotal role in shaping how change happens at L&Q - making sure our people are supported through every stage and that new ways of working truly embed. In this role, you will:

• Lead the people side of change for one or more projects, from initial impact assessment through to full adoption and embedding.
• Partner with project and business leaders to ensure change plans are practical, have buy-in, and are aligned with the wider portfolio.
• Work closely with Organisational Development, Learning & Development and Communications teams to design and deliver coordinated engagement, learning, and communications plans.
• Coach and equip leaders to own and lead change confidently within their areas.
• Build readiness, engagement, and feedback loops so we can measure and sustain change adoption.
• Contribute to growing change capability across L&Q, helping us strengthen how we deliver transformation at scale.

By helping our colleagues to adapt and thrive, you'll enable L&Q to deliver services we can all be proud of.

What you'll bring:

• Proven experience leading the people side of large-scale transformation, ideally including operating model or service redesign.
• Strong stakeholder management and influencing skills, with the confidence to challenge constructively.
• Ability to simplify complex messages and tailor communication for different audiences.
• Experience managing multiple projects or workstreams within a transformation programme or portfolio.
• Comfort with ambiguity and change, bringing structure, empathy, and calm under pressure.
• Coaching and facilitation skills that help leaders and teams navigate change successfully.
• (Desirable) Change Management accreditation or training (e.g. APMG, Prosci)

If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

Click here to find out more about L&Q and why you should join us!