Maintenance Team Member

Peoplebank; Greater London; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Pension

Healthcare

Staff meals

Career development

Job summary

The Cumberland in London is seeking a Maintenance Team Member to keep our hotel running smoothly, fixing issues and ensuring spaces are guest-ready. You’ll work with the Maintenance Team Leader on daily tasks and respond to urgent repairs with a proactive hands-on approach.

Carry out planned and reactive maintenance across the hotel, resolve requests quickly, and conduct inspections to keep everything safe, efficient, and compliant. A strong commitment to safety and guest experience is essential.

Qualifications

• Ability to carry out routine and reactive maintenance to a high standard.
• A genuine care for guest experience and comfort.
• Willingness to learn and develop maintenance skills.
• Commitment to safety and compliance across hotel environments.

Responsibilities

• Carry out planned and reactive maintenance across the hotel.
• Resolve maintenance requests quickly to minimise guest disruption.
• Conduct routine inspections to ensure safety and efficiency.
• Support larger projects and refurbishments as part of a team.
• Maintain tools and equipment to high standards.

Skills

Attention to detail

Maintenance skills

Problem solving

Safety compliance

Job description

Contract: Full Time
Payment: Hourly
Salary: £15.38 per hour

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you’ll be doing

As a Maintenance Team Member, you’ll be at the heart of keeping our beautiful hotel running smoothly. From fixing minor issues to ensuring key equipment and spaces are guest‑ready, you’ll play a vital role in creating a safe, comfortable, and extraordinary experience for everyone who visits.

Working closely with the Maintenance Team Leader, you’ll tackle daily challenges with a proactive and hands‑on approach, keeping the hotel in top condition. Whether it’s routine maintenance or responding to an urgent repair, your work will make a real difference.

• Carrying out planned and reactive maintenance across the hotel, ensuring all areas are well‑maintained.
• Resolving maintenance requests quickly to minimise disruption to guest experiences.
• Conducting routine inspections to keep everything safe, efficient, and compliant.
• Supporting larger projects and refurbishments as part of a dynamic team.
• Maintaining tools and equipment to the highest standard.

What you’ll bring

• A keen eye for detail and pride in delivering high‑quality work.
• Practical maintenance skills and the ability to solve problems efficiently.
• A genuine passion for creating a positive guest experience.
• Experience in maintenance or a similar role is a bonus but not essential – we’ll support you in developing your skills.
• A strong commitment to safety and compliance.

What you’ll get in return

As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well‑being – We’re here to support your well‑being, whenever and wherever you need it.

• On‑Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.