Maintenance Surveyor

Southern Housing; London Borough of Islington; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

Southern Housing is seeking a Maintenance Surveyor to lead a responsive repairs and void surveying service across our properties, based in either London or Kent with hybrid working available. The role involves coordinating with residents, contractors, consultants and stakeholders to ensure safety, compliance and high-quality outcomes.

You will analyse defects, prepare specifications, monitor contractor performance, manage budgets and maintain records while delivering excellent customer care and

Qualifications

• Managing responsive repairs, taking corrective action where required and providing regular progress updates to the Senior Projects Manager.
• Analysing building defects, preparing detailed specifications and recommending appropriate remedial repairs in line with current legislation and building standards.
• Monitoring the performance of contractors and consultants, carrying out post-inspections and quality-control checks to ensure work is completed to the required standard.
• Managing budgets, quotations and estimates in accordance with procurement procedures, while ensuring value for money is achieved.
• Maintaining accurate records and providing a high standard of communication and customer care, including taking ownership of complaints and providing written responses where required.
• You'll also contribute to continuous improvement by identifying more efficient and effective ways of delivering the service, recommending improvements to procedures, processes and quality controls, and sharing technical advice with colleagues.
• This role will be based from our London or Kent office, with hybrid working available where appropriate and as agreed with your manager.

Responsibilities

• Managing responsive repairs, taking corrective action where required and providing regular progress updates to the Senior Projects Manager.
• Analysing building defects, preparing detailed specifications and recommending appropriate remedial repairs in line with current legislation and building standards.
• Monitoring the performance of contractors and consultants, carrying out post-inspections and quality-control checks to ensure work is completed to the required standard.
• Managing budgets, quotations and estimates in accordance with procurement procedures, while ensuring value for money is achieved.
• Maintaining accurate records and providing a high standard of communication and customer care, including taking ownership of complaints and providing written responses where required.
• You'll also contribute to continuous improvement by identifying more efficient and effective ways of delivering the service, recommending improvements to procedures, processes and quality controls, and sharing technical advice with colleagues.
• This role will be based from our London or Kent office, with hybrid working available where appropriate and as agreed with your manager.

Job description

About The Role

We're looking for a motivated and capable individual to join our team as a Maintenance Surveyor.

At Southern Housing, we are committed to ensuring our homes are maintained to the highest possible standards, while providing residents, leaseholders and other stakeholders with a responsive and high-quality service. This role plays an important part in helping us create communities where everyone has a safe home in a place where they are proud to live.

Reporting to the Senior Projects Manager, you'll be responsible for providing a responsive repairs and void surveying service across Southern Housing's owned and managed properties within in our complex repairs team. You'll work closely with residents, leaseholders, colleagues, contractors, consultants, managing agencies and property owners to ensure repairs are completed safely, efficiently and in accordance with all relevant statutory and regulatory requirements.

Your day-to-day responsibilities will include:

• Managing responsive repairs, taking corrective action where required and providing regular progress updates to the Senior Projects Manager.
• Analysing building defects, preparing detailed specifications and recommending appropriate remedial repairs in line with current legislation and building standards.
• Monitoring the performance of contractors and consultants, carrying out post-inspections and quality-control checks to ensure work is completed to the required standard.
• Managing budgets, quotations and estimates in accordance with procurement procedures, while ensuring value for money is achieved.
• Maintaining accurate records and providing a high standard of communication and customer care, including taking ownership of complaints and providing written responses where required.

You'll also contribute to continuous improvement by identifying more efficient and effective ways of delivering the service, recommending improvements to procedures, processes and quality controls, and sharing technical advice with colleagues.

This role will be based from our London or Kent office, with hybrid working available where appropriate and as agreed with your manager.

About the team

You'll be part of the Complex Projects Team, working together to deliver an effective responsive repairs and voids service that keeps our homes safe and well maintained. The team collaborates closely with colleagues across Southern Housing, residents, contractors, consultants and other partners to achieve high-quality outcomes, regulatory compliance, excellent customer service and value for money.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.