Maintenance Surveyor

Southern Housing; Hastings; Hybrid; GBP 38,000 - 54,000; Full time

Job summary

Southern Housing, based in Hastings, is seeking a Maintenance Surveyor to deliver responsive repairs and void surveys across its properties with hybrid working options. The role reports to the Contract Manager and involves working with residents, contractors, and other stakeholders to ensure high-quality, compliant service.

The post requires defect analysis, detailed specifications, budget monitoring, and clear communication, with a focus on safety, value for money and customer care.

Qualifications

• Experience in responsive repairs and void surveying.
• Knowledge of building regulations and standards.
• Strong communication and documentation skills.

Responsibilities

• Manage responsive repairs and voids with progress updates to the Contract Manager.
• Analyse building defects and prepare detailed specifications for remedial works.
• Monitor contractor performance and conduct post-inspections and QA checks.
• Manage budgets, quotations and procurement in line with procedures.
• Maintain accurate records and provide clear written responses to residents and stakeholders.

Skills

Budget management

Contract management

Defect analysis

Contractor oversight

Customer service

Job description

About The Role

We’re looking for a motivated and capable individual to join our team as a Maintenance Surveyor. At Southern Housing, we are committed to ensuring our homes are maintained to the highest possible standards, while providing residents, leaseholders and other stakeholders with a responsive and high-quality service. This role plays an important part in helping us create communities where everyone has a safe home in a place where they are proud to live.

Reporting to the Contract Manager, you’ll be responsible for providing a responsive repairs and void surveying service across Southern Housing’s owned and managed properties. You’ll work closely with residents, leaseholders, colleagues, contractors, consultants, managing agencies and property owners to ensure repairs are completed safely, efficiently and in accordance with all relevant statutory and regulatory requirements.

Your day-to-day responsibilities will include:

• Managing responsive repairs, taking corrective action where required and providing regular progress updates to the Contract Manager.
• Analysing building defects, preparing detailed specifications and recommending appropriate remedial repairs in line with current legislation and building standards.
• Monitoring the performance of contractors and consultants, carrying out post-inspections and quality-control checks to ensure work is completed to the required standard.
• Managing budgets, quotations and estimates in accordance with procurement procedures, while ensuring value for money is achieved.
• Maintaining accurate records and providing a high standard of communication and customer care, including taking ownership of complaints and providing written responses where required.

You’ll also contribute to continuous improvement by identifying more efficient and effective ways of delivering the service, recommending improvements to procedures, processes and quality controls, and sharing technical advice with colleagues.

This role will be based from our Hastings office, with hybrid working available where appropriate and as agreed with your manager. You will also be expected to participate in out-of-hours cover when required, in line with the agreed Contract Services rota.

About the team

You’ll be part of the Contract Services team, working together to deliver an effective responsive repairs and voids service that keeps our homes safe and well maintained. The team collaborates closely with colleagues across Southern Housing, residents, contractors, consultants and other partners to achieve high-quality outcomes, regulatory compliance, excellent customer service and value for money.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.