Maintenance Planning & Scheduling Lead

Allscreens Nationwide Ltd; Royal Tunbridge Wells; On-site; GBP 32,000 - 52,000; Full time

Job summary

Allib Allscreens Nationwide Ltd. is seeking an Operations Scheduler to liaise with managers, supervisors and operatives to ensure compliance with contractual service standards and productive maintenance targets.

You will coordinate appointment scheduling, allocate skilled trades, and drive efficiency for first-time fixes and customer satisfaction. Key duties include planning work, monitoring progress against timescales and KPIs, and ensuring accurate communications with tenants and stakeholders

Responsibilities

• Assist in effective delivery of service operation by optimising use of direct labour and subcontractor resources.
• Schedule works and allocate trades with appropriate appointment slots, ensuring travel efficiency and 1st time fix.
• Ensure all work orders are scheduled promptly and completed within target timescales to meet KPIs.
• Monitor appointments and system admin (completions, rejections, contractor data) and report failures.
• Track WIP, ensuring follow-on works stay under 5% of WIP target and schedule with proper resources.
• Communicate WIP and issues to managers; provide feedback on operative conduct and PDA usage.
• Coordinate multi-trade or multi-subcontractor appointments; align with supervisors to ready works within materials and timescales.

Job description

Allib Allscreens Nationwide Ltd. is seeking an Operations Scheduler to liaise with managers, supervisors and operatives to ensure compliance with contractual service standards and productive maintenance targets.

You will coordinate appointment scheduling, allocate skilled trades, and drive efficiency for first-time fixes and customer satisfaction. Key duties include planning work, monitoring progress against timescales and KPIs, and ensuring accurate communications with tenants and stakeholders