Maintenance Operative (Outreach)

Westward Care; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a leading care provider as a Maintenance Operative, ensuring high standards of facility maintenance at a care home. You'll manage maintenance tasks, build relationships with staff and customers, and contribute to a positive care environment. Flexibility is essential as you cover various services and support special projects.

Qualifications

• Experience working in the building trade.
• Experience working in care homes.

Responsibilities

• Manage internal and external maintenance of the facility.
• Plan maintenance schedules with the General Manager.
• Ensure compliance with health and safety standards.

Skills

Customer Service

Communication

Maintenance Management

Education

Trade Qualified

Job description

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Job Description

Job Description

Location: Headingley Hall Care Home, 5 Shire Oak Road

JOB TITLE: Maintenance

RESPONSIBLE TO: General Manager (see attached organisational chart)

This role although based at Headingley Hall to work with existing Maintenance Operative, the role includes covering at all other services for annual leave, sickness and to support with special projects.

Overall Objectives

• To manage the internal and external maintenance of the facility and grounds at Westward care to ensure that they are of an appropriate hotel standard and reflect the vision of a high quality care setting to customers and visitors at all times.
• To plan and agree schedules of maintenance with the General Manager to ensure that maintenance work does not conflict with the provision of care, customer enjoyment of the facilities and that emergency work is minimised.
• To work independently and autonomously to manage maintenance at Westward Care whilst building excellent relationships with the General Manager, Administrator, colleagues, customers and suppliers.
• To carry out and record all facility, maintenance checks and tests as directed by the General Manager and organisation.
• To proactively identify and agree opportunities to improve the standard of buildings and grounds to ensure they meet the changing needs of new and existing customers thereby maximising customer satisfaction with regard to the facilities and grounds.
• To contribute to the success of events and marketing activities by contributing to the planning and management of the event in a positive and practical manner and ensuring the facility and grounds are seen at their best by visitors and prospective customers.
  
  

About The Role

MAIN DUTIES:

Delivering the Vision

• To manage all aspects of the maintenance of the facility and grounds at Westward Care to ensure that customers experience a high quality care setting.
• To lead by example to ensure that all customers and employees are treated with dignity and respect and every individual feels they can challenge discrimination and harassment in employment practice and service provision.
• To ensure an ethos of ‘right first time and on time’ with due regard for health and safety and for all aspects of maintenance to be delivered seamlessly and discreetly with minimum disruption to customers and the provision of care.
  
  

Quality Management

• To demonstrate a sense of pride for the job and the organisation.
• To maintain a professional appearance in accordance with uniform standards.
• To put in place a set of procedures to ensure that any maintenance work to be carried out is planned and completed in a timely way and to the satisfaction of the customer and/or General manager.
• To choose approved suppliers and products that meet the quality standards required to deliver this standard of maintenance and to look for best value when selecting suppliers.
• To proactively manage relationships with suppliers to ensure good value, reliability and consistent quality.
• To ensure compliance with all relevant organisational, legal and financial procedures and policies in order to protect customers and employees and minimise risk and financial loss.
• To ensure all paperwork is completed accurately and to the required standard within agreed timeframes.
• To ensure health and safety of self and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines.
• To maintain a professional appearance in accordance with uniform standards.
  
  

Setting Standards

• To contribute to a set of standards for maintenance in agreement with the General Manager.
• To put in place systems and procedures to ensure that the quality of maintenance is consistent throughout the day/week and meets the standards and timescales agreed.
• To ensure the procedures for requesting maintenance are reinforced through the adequate training of teams and individuals at all stages of the employee lifecycle.
  
  

Communication

• To provide timely information and feedback on maintenance to the General Manager at agreed intervals and in an agreed format.
• To be proactive in communicating any substantial maintenance requirements particularly those which will be very disruptive to customers or will incur high costs.
• To establish effective communication on all aspects of maintenance with all Westward Care employees by participating in team meetings.
• To maintain confidentiality as appropriate.
• To create an environment that encourages and values feedback on maintenance from all employees, customers and visitors to Westward care.
  
  

Customer Service

• To look for opportunities to delight the customer by exceeding their expectations.
• To be proactive in getting customer feedback on maintenance issues, identifying changes if required and to present a case for change to the General Manager.
• To lead by example in all aspects of maintenance and to be proactive in addressing issues identified by customers, employees and visitors to a satisfactory conclusion.
• To contribute to an ethos that anticipates customer needs and puts the customer first.
• To undertake errands and shopping as directed by the General Manager.
• To work in a way that demonstrates internal customers are to be treated with the same respect and understanding as external customers.
  
  

Profitability and Growth

• To be responsible for managing resources to deliver maintenance to the required high standard.
• To minimise waste and loss through good management practice, training and planning.
• To manage stock levels effectively to ensure availability without excessive stock.
• To be proactive in reviewing suppliers and ensuring value for money and report findings to General Manager.
• To have excellent knowledge of Westward Care services and facilities and to promote these at every opportunity.
• The post holder will be expected to work when required to maintain cover for sickness and holidays. You will be required to work unsocial hours and weekends as necessary. The service operates 24 hours per day, seven day per week and flexibility is essential to meet the needs of the service.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform. The job description will be regularly reviewed and may be changed in accordance with the needs of the Home and organisation – in consultation with the post holder.
  
  

Level of DBS disclosure required: Enhanced

Skills Needed

About The Company

Passionate about making a difference

Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.

Company Culture

Quality. We aim high when it comes to our care and our facilities. We settle for nothing short of excellence.

Respect. We give all our residents the freedom to live a full and active life, respecting their privacy and dignity, giving them the support they need to control their own lives.

Integrity. We take pride in our openness and honesty, keeping the promises we make to our residents and to each other – building confidence and trust.

Service. Customer Service defines everything about our approach to care and support. We always go the extra mile for our residents and their families.

Desired Criteria

• Trade qualified
  
  

Required Criteria

• Level of DBS Disclosure : Enhanced
• Experience working in the building trade
• Experience working in care homes
  
  

Closing DateSaturday 31st May, 2025

Contract Typeparttime

Salary£14.17 Hourly

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Individual and Family Services

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