Maintenance Operative

Persimmon Homes; North East; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Life Cover & Contributory Pension

Employee Benefits Platform

Job summary

Persimmon Homes in Durham, DH6, is seeking a Maintenance Operative to carry out high-quality remedial and maintenance works in new homes. You’ll manage workloads, prioritise tasks, and ensure excellent customer care.

This role requires painting and joinery experience, a CSCS card, a full UK driving licence, and good knowledge of MS Office. PASMA and First Aid are advantageous, as is a commitment to safety and cost-efficient work.

Qualifications

• Competent in homeowner maintenance, including machine and tool upkeep.
• Painting and joinery experience required.
• PASMA certification advantageous.
• Excellent customer service skills.
• Conversant with Microsoft Office.
• Current CSCS Card required.
• First Aid qualification advantageous.
• Full UK Driving Licence required.

Responsibilities

• Manage and prioritise workloads to complete high-quality remedial works on time.
• Provide quality remedial works in line with the Persimmon Pledge and policies.
• Minimise costs and adhere to sign-off and cost recording policies.
• Complete online reporting via the Operative App for defect resolution records.
• Liaise with subcontractors to inspect defects and report details to customers.
• Comply with HS&E policy and maintain team compliance.

Skills

Home maintenance

Painting

Joinery

PASMA

Customer service

Microsoft Office

CSCS Card

First Aid

Full UK Driving Licence

Education

CSCS Card

PASMA

First Aid

Tools

Microsoft Office

Job description

Location: Durham, DH6 (Initial Assignment) Looking for a career where your ambition meets real opportunity?

Job Title: Maintenance Operative Location: Durham, DH6 (Initial Assignment) Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Maintenance Operative and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

At Persimmon, We Don’t Just Build Homes — We Build Careers. When You Join Us As a Maintenance Operative, You’ll Benefit From

• Competitive salary
• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development

What is the role?

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.

Primary Responsibilities

• Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.
• Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
• Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.
• Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
• Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
• Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team

What experience do I need?

• Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
• Painting and Joinery experience is required
• PASMA certificate is advantageous
• Excellent customer service skills
• Conversant with Microsoft Office
• Current CSCS Card (Construction Skills Certification Scheme)
• First Aid qualification would be advantageous
• Full UK Driving Licence is required