Maintenance Operative

Caretech; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property maintenance firm in the United Kingdom is seeking a dedicated Maintenance Operative to ensure the high standards of property maintenance. The role involves managing daily tasks such as repairs and inspections, and requires strong problem-solving skills and a friendly attitude towards residents. Ideal candidates will have a background in facilities management and possess excellent organizational skills. The position offers various benefits including enhanced leave options and health support.

Benefits

Travel & Cycle to Work Loans

Enhanced Maternity & Paternity Leave

Health & Wellbeing Support

Recruitment Bounty

Generous Company Pension Contributions

Free Eyecare Vouchers

Life Assurance Policy

Team Events & Staff Parties

Long Service Awards

Employee Assistance Programme

Training & Development Programme

Perkbox Discounts

Half-Price Gym Membership

Qualifications

• Experience in Facilities, Estates, or Maintenance required.
• Proven track record of maintaining properties to a high standard.
• Strong timekeeping and flexible approach to work.

Responsibilities

• Manage daily maintenance tasks and address issues promptly.
• Perform building walks and log observations.
• Collaborate with teams for resident support.

Skills

Basic plumbing

Plastering

Carpentry

Painting and repairs

Organisational skills

Problem-solving

Customer service

Computer literacy

Job description

Overview

Hours: 37.5 hours per week. Maintenance Operative work 5 days out of 7, between the hours of 7:30 am – 8:30 pm. You will be required to work weekends and bank holidays on a rota basis.

Responsibilities

• Manage daily maintenance tasks, including fixing issues such as unblocking sinks, repairing damaged paintwork, and other general repairs.
• Perform regular checks and building walks, logging observations on an iPad and following up on maintenance issues.
• Inspect communal areas, plant rooms, corridors, and resident rooms, ensuring all areas are maintained to a high standard.
• Collaborate with the Customer and Night Teams to provide 24/7 support and solutions for residents.
• Ensure the safety, comfort, and security of the property, taking pride in its appearance.
• Deliver excellent customer service while respecting residents’ privacy and personal information.
• Learn about our processes to maintain a safe environment for residents and colleagues.
• Work closely with the Maintenance Manager and Supervisor to maintain accurate maintenance records and property documentation.
• Actively contribute to monthly team meetings and support the onboarding of new team members.
• Participate in training to develop new skills and knowledge, including our IT Resident reporting systems.
• Respond to issues or incidents promptly, calling emergency services if needed.
• Assist on‑site contractors to ensure work is completed safely and efficiently, following health and safety guidelines.
• Report any safety hazards and maintain strict health and fire safety standards.

Qualifications

• Experience in Facilities, Estates, or Maintenance with a proven track record of maintaining properties to an exceptional standard.
• Knowledge and experience with basic plumbing, plastering, carpentry, painting and repairs.
• Able to help provide the best resident experience with a calm, positive attitude.
• Sensible under pressure and confident in solving problems and finding solutions.
• Friendly and welcoming to residents, visitors, and contractors.
• Strong organisational skills and able to work through tasks within set timeframes.
• A great timekeeper with a flexible approach to work.
• Computer literate with a willingness to learn new systems.
• Experience with large plant systems and BMS systems is desirable.

Working Hours

• Monday to Friday, 7:30 am – 8:30 pm (rotating weekends and bank holidays).
• Rota basis for weekend and holiday work.

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you.
• Enhanced Maternity & Paternity Leave – Supporting you through life's most important milestone.
• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources.
• Recruitment Bounty – Know someone great? Get rewarded when they join.
• Generous Company Pension Contributions – Supporting your future, today.
• Free Eyecare Vouchers – Taking care of your vision.
• Life Assurance Policy – Peace of mind for you and your loved ones.
• Team Events & Staff Parties – Because we believe in celebrating together.
• Long Service Awards – Recognising your dedication and loyalty.
• Employee Assistance Programme – Free, confidential support when you need it.
• Training & Development Programme – Helping you grow your skills and career.
• Perkbox Discounts – Everyday savings on the things you love.
• Half-Price Gym Membership – Stay active with The Gym Group.

About the Company

Urbanest is a thriving and professional company located in the heart of London. Our goal is to enhance university life by delivering responsible, sustainable communities across London. We offer a positive work culture, numerous staff benefits, and a commitment to sustainability and student wellbeing.