Maintenance Officer

Queens Cross Housing Association; Glasgow; On-site; GBP 39,000 - 43,000; Full time

Job summary

An established industry player in social housing is seeking a Maintenance Officer to ensure high-quality repairs in their extensive property portfolio. This temporary position offers a chance to leverage your technical background and customer service skills to manage contractors and drive performance. You will play a critical role in delivering excellent service while ensuring value for money. With a generous benefits package, including 40 days of leave and flexible working options, this role is perfect for someone passionate about enhancing community living standards. If you're ready to make a difference in the housing sector, this opportunity is for you.

Benefits

40 days leave per year

7% employer pension contribution

Agile working options

Health & wellbeing commitment

Qualifications

• 3+ years experience in repairs and maintenance in customer service.
• Experience in property inspections and assessing repair needs.

Responsibilities

• Manage reactive repairs service and contractor relationships.
• Implement digital solutions for service enhancement.

Skills

Customer Service

Contract Management

Organizational Skills

IT Skills

Communication Skills

Tools

Digital Solutions

Software Systems

Job description

Maintenance Officer Temporary

Queens Cross Housing Association

Glasgow

Maintenance Officer

Temporary - 12 Months
Grade 7 (£39,087 - £42,910)
Closing Date: 3 January 2025
Reference: QCH580
Department: Neighbourhood Services

Job Purpose:

Do you have a qualified technical background that can be applied to managing a first-class repairs service in our housing stock? Do you have a background of managing contractors? Can you drive performance and manage budgets? Do you have good organisational and IT skills? Do you ensure our customer is always satisfied?

As the Maintenance Officer for Queens Cross Housing Association, you'll play a pivotal role in ensuring that we provide a high-quality repairs service in our 4,400 properties. Social housing experience would be an advantage but it is not essential - we are looking for candidates that understand the importance of good customer service, contract management, and providing the best service possible whilst ensuring value for money.

You will:

• Assist in the organisation and management of reactive repairs service.
• Work closely with our contractor and customers to ensure excellent services.
• Build relationships and influence decision-making to enhance service delivery.
• Be comfortable implementing digital solutions and using software systems.
• Have excellent communication skills to engage with customers, colleagues, and stakeholders.

Essential Criteria:

• Minimum of 3 years experience delivering a repairs and maintenance function in a customer service focussed environment.
• Experience in carrying out internal/external property inspections and assessing repair work required.

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family-friendly policies, health & wellbeing commitment, and much more.

How to apply:
Please apply directly via our website.
CVs will not be accepted.

Interviews are expected to take place on 14th January 2025.
If you have any questions regarding this vacancy, please email.