Maintenance Manager

Thornbury Castle; West of England; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

28 days holiday

Birthday day off

Free castle stay after probation

Training programs

Staff and family rates

Uniform and meals provided

Job summary

Thornbury Castle is seeking a proactive maintenance supervisor to join our team. The role covers general building maintenance, on-site equipment, and planned preventative maintenance, with a 40-hour week over five days and occasional weekend or on-call shifts.

You will manage maintenance tasks reported by hotel management, undertake Duty Manager responsibilities, ensure safety, and collaborate across departments.

Qualifications

• Experience in a similar role; trade qualifications in general maintenance.
• Proficient with IT systems for building and maintenance controls.
• NEBOSH qualification preferred or willingness to work towards it.

Responsibilities

• Carry out maintenance tasks reported by hotel management and staff.
• Undertake Duty Manager responsibilities.
• Ensure all assigned areas, including storage spaces and workshops, are kept clean, safe, and well maintained.
• Carry out planned preventative maintenance (PPM) on a scheduled basis.
• Respond effectively under pressure and within strict time constraints.
• Undertake general building maintenance, including painting and decorating, minor carpentry repairs, and basic external works.
• Communicate issues, risks, and ongoing maintenance needs to the Hotel Manager in a timely manner.
• Work effectively as part of a small team and collaborate with wider departments to support smooth operational delivery.

Skills

Maintenance tasks

Safety compliance

IT systems

Time management

Education

Trade-based qualifications (plumbing, electrical, joinery)

Job description

Job Description

• Salary from £36,000, depending on experience
• Additional share of service charge and tips (paid monthly)
• Full-time, permanent position: 40 hours a week over 5 working days and might involve weekends if needed, with occasional 'on-call' shifts if necessary
• 8 hour shifts, flexible hours in line with business needs
• Manage and carry out maintenance tasks reported by hotel management and staff
• Undertake Duty Manager responsibilities
• Ensure all assigned areas, including storage spaces and workshops, are kept clean, safe, and well maintained
• Carry out general maintenance of all on-site equipment
• Respond effectively under pressure and within strict time constraints
• Undertake general building maintenance, including painting and decorating, minor carpentry repairs, and basic external works
• Communicate issues, risks, and ongoing maintenance needs to the Hotel Manager in a timely manner
• Carry out planned preventative maintenance (PPM) on a scheduled basis
• Maintain awareness of property safety procedures, including first aid and fire and emergency protocols, and ensure safe operation of all equipment
• Complete Health & Safety checks, including fire alarm testing
• Adhere strictly to all Health & Safety policies and procedures at all times
• Work effectively as part of a small team and collaborate with wider departments to support smooth operational delivery
• Undertake additional duties as reasonably requested by hotel management

Qualifications

As well as having previous experience in a similar role, you will hold relevant trade-based qualifications in general maintenance disciplines such as plumbing, electrical or joinery. You will be confident working independently without close supervision and demonstrate strong ability to prioritise tasks and manage workload effectively.

A proactive, can-do attitude is essential, along with adaptability and agility in responding to a range of maintenance requests and operational needs. You will be proficient in IT systems for building and maintenance controls, including app-based platforms for logging, tracking, and managing tasks.

You will ideally hold a NEBOSH qualification or be willing to work towards one. Experience in writing SOPs (Standard Operating Procedures) and undertaking risk assessments is also required. Experience working within listed buildings would be highly advantageous.

Additional Information

• 28 days holiday including bank holidays
• An additional paid day off on your birthday
• Complimentary stay at the Castle after 3 months’ probation period successfully passed
• Training programs via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals provided whilst on duty and free parking