Maintenance Helpdesk & Scheduling Coordinator

Panda Ireland; Wirral; On-site; GBP 23,000 - 32,000; Full time

Job summary

Panda is seeking a highly organised Maintenance Administrator to support the day-to-day coordination of our equipment maintenance operation in Bromborough. You’ll manage the helpdesk, schedule engineers, process invoices and maintain records, keeping customers informed from request to completion.

Join a busy Equipment Team focused on reliability, safety and cost control, with opportunities to develop your admin and systems skills across CRM/ERP and maintenance-management platforms.

Qualifications

• Experience in administration, coordination or maintenance-support role.
• Experience planning maintenance tasks or engineering workloads.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive approach to following up outstanding work and resolving problems.
• Excellent customer service and communication skills.
• Strong attention to detail and data-entry accuracy.
• Confidence using Microsoft Office and CRM, ERP or maintenance-management systems.

Responsibilities

• Plan and monitor monthly preventative maintenance schedules.
• Schedule work for internal engineers and external subcontractors.
• Monitor the Equipment Helpdesk and respond to maintenance requests.
• Liaise with customers regarding planned maintenance and repairs.
• Progress-chase engineers and contractors until issues are resolved.
• Maintain accurate records of inspections, servicing and maintenance activity.
• Raise and process purchase orders and invoices.
• Produce quotations and support their progression to approval.

Skills

Organisational skills

Communication skills

Customer service

Data entry accuracy

Proactive approach

Problem solving

Tools

Microsoft Office

CRM/ERP systems

Job description

Panda is seeking a highly organised Maintenance Administrator to support the day-to-day coordination of our equipment maintenance operation in Bromborough. You’ll manage the helpdesk, schedule engineers, process invoices and maintain records, keeping customers informed from request to completion.

Join a busy Equipment Team focused on reliability, safety and cost control, with opportunities to develop your admin and systems skills across CRM/ERP and maintenance-management platforms.