Maintenance Coordinator

LIVINGWAY UK; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

LIVINGWAY UK is seeking a proactive and organized Maintenance Coordinator responsible for managing maintenance schedules and coordinating contractor activities. This role is crucial for ensuring high standards of property care and customer satisfaction, fostering strong relationships with residents and service providers. Ideal candidates will have strong organizational skills, effective communication capabilities, and experience in contractor management.

Qualifications

• Strong organizational and diary management skills.
• Excellent communication and interpersonal skills.
• Experience in contractor management and relationship building.

Responsibilities

• Manage maintenance team’s scheduling and contractor coordination.
• Log and track maintenance requests to ensure timely resolution.
• Develop relationships with contractors and maintain service standards.

Skills

Organisational skills

Communication skills

Interpersonal skills

Contractor management

Customer service

Education

Relevant administrative or coordination experience

Tools

Microsoft Office Suite

Job description

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At LIVINGWAY, we empower individuals and communities through innovative solutions and exceptional service. Rooted in a commitment to excellence, integrity, and collaboration, we strive to create meaningful impact in everything we do. Our organisation is built on a foundation of strong values and a vision to inspire positive change. Whether in the workplace or the communities we serve, LIVINGWAY is a place where passion meets purpose, and everyone is encouraged to grow, thrive, and succeed.

Job Title:

Maintenance Coordinator

Reports To:

COO

Location:

Head office Manchester City Centre Ancoats

Job Type:

Full Time

Summary:

LIVINGWAY is seeking a proactive and organised Maintenance Coordinator to manage the maintenance team’s scheduling, coordinate with external contractors, manage residents' maintenance requests, and establish effective relationships and terms for cyclical maintenance.

This critical role will ensure the smooth operation of maintenance activities and support our commitment to high standards of property care and customer satisfaction.

Key Responsibilities:

• Diary Management for the Maintenance Team:
• Organise and manage the daily, weekly, and monthly schedules for the maintenance team.
• Prioritise tasks based on urgency, availability, and resource allocation.
• Monitor ongoing projects to ensure timely completion and follow-up as necessary. Management of Residents’ Maintenance Requests:
• Act as the primary point of contact for residents reporting maintenance issues.
• Log, track, and monitor maintenance requests to ensure timely responses and resolution.
• Communicate updates to residents regarding the status and timeline of their requests.
• Ensure a positive resident experience through professional and empathetic communication. Coordination with Contractors:
• Act as the primary point of contact for external contractors and suppliers.
• Schedule contractor visits, ensuring alignment with the team’s calendar and project requirements.
• Oversee contractor performance and adherence to agreed standards and timelines.

Relationship Building:

• Develop and maintain strong, professional relationships with contractors and suppliers.
• Foster open communication to address issues, negotiate terms, and identify opportunities for improved service delivery. Cyclical Maintenance Planning:
• Create and manage terms for cyclical maintenance agreements with external partners.
• Maintain a comprehensive log of all scheduled cyclical maintenance tasks.
• Ensure compliance with regulatory standards and health and safety requirements.

Administrative Support:

• Maintain accurate records of all maintenance activities, contractor agreements, and schedules.
• Prepare reports and updates for internal stakeholders.
• Assist in budget tracking and cost management related to maintenance activities.

Qualifications:

• Strong organisational and diary management skills.
• Excellent communication and interpersonal skills for effective collaboration.
• Experience in contractor management and relationship building.
• Proven ability to manage and resolve customer requests professionally.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Desirable:
• Knowledge of cyclical maintenance planning and relevant industry standards.
• Familiarity with property management or maintenance software.
• Previous experience in a similar administrative or coordination role.

Key Performance Indicators (KPIs):

• These will be specific and measurable to the role
• Head office in Manchester with site visits across the northwest

Equal Opportunity Statement:

• LIVINGWAY is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected status

Application Process:

• Please provide a full and current CV with covering letter as to why you feel you are suitable for the role

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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