Maintenance Controller

holmanautogroup; Chippenham; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

26 days annual holiday entitlement (+

Group Personal Pension Plan

Death in Service insurance cover

Health cash plan

Profit Sharing Annual Bonus

Job summary

Holman UK is seeking a Maintenance Controller to join our Maintenance Team in Chippenham. This permanent role offers a starting salary around £36,000 per annum with training on site and a hybrid work arrangement after initial in-office training.

Initially, you will travel to Chippenham five days a week for 4–6 months as part of training, then a hybrid schedule (3 days in the office, Tue–Thu) is available. You will manage costs, vendor relationships, and customer cases while ensuring high service

Qualifications

• Technical vehicle related qualifications such as City & Guild or equivalent.
• Detailed knowledge of motor vehicle mechanics, preferably extending to include LCV, HGV and ancillary equipment.
• Qualifications or knowledge around vehicle and equipment compliance requirements.
• Experience working within a similar role or within a workshop or comparable environment.
• Ability to manage difficult conversations effectively and hold conversations at a technical level.

Responsibilities

• Manage costs to keep vehicle downtime to a minimum while ensuring excellent service from fleet vendors.
• Promptly validate authorization requests and ensure correct pricing and labour times.
• Challenge vendors where appropriate and ensure accurate data entry into Holman systems.
• Monitor vehicle downtime and progress work with clear, accurate updates.
• Communicate with customers about authorisations and cost-effective solutions.
• Escalate concerns to the Team Leader and perform ad hoc tasks as needed.

Skills

Vehicle knowledge

Mechanical expertise

Certifications

Education

City & Guilds or equivalent qualification

Job description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

We have an exciting opportunity for a Maintenance Controller to join our Maintenance Team here at Holman UK. This is a permanent opportunity, and we are looking to pay circa. £36,000 per annum.

Initially, you will need to travel into our Chippenham offices 5 days a week (approximately 4-6 months) as part of our training requirements. You will be eligible for hybrid working following this (3 days per week in the office, Tuesday to Thursday).

Key Responsibilities will include:

• This role is responsible for ensure costs are managed effectively, vehicle availability is maximized, and customers are provided with exceptional service by our fleet vendors by:
• Managing authorization requests promptly and efficiently, validating work is necessary and the correct pricing and labour times are applied.
• Challenging vendors where appropriate
• Ensuring highly accurate input of all appropriate information into Holman systems.
• Controlling vehicle downtime effectively, conducting quality work progression activity and updating systems clearly and accurately.
• Engaging with customers appropriately in relation to authorisation activities and determining the most cost-effective solutions.
• Ensuring customers are updated appropriately on work progress
• Escalate any concerns to the department Team Leader
• Ad hoc tasks as required by the business

We are looking for candidates who have:

• Technical vehicle related qualifications such as City & Guild or equivalent.
• Demonstrable, detailed knowledge of motor vehicle mechanics, preferably extending to include LCV, HGV and ancillary equipment fitted to vehicles
• Qualifications or good knowledge around vehicle and equipment compliance requirements
• Experience working within a similar role or within a workshop or comparable environment
• Ability to manage difficult conversations effectively and hold conversations at a technical level
• Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
• Comfortable working to targets and deadlines
• Proven organisational and planning skills
• Committed to finding solutions for clients, with ability to use initiative and common sense
• Able to communicate effectively, build and maintain a rapport with people at all levels

What's in it for you?

• 26 days annual holiday entitlement (+ 8 bank holidays)
• Group Personal Pension Plan
• Death in Service insurance cover
• Critical illness insurance cover
• Free parking
• Health cash plan
• Profit Sharing Annual Bonus
• Partners In Excellence rewards - Partner of the Quarter, Partner of the Year
• Free Breakdown cover (eligible employees - service related)
• Long Service Awards, Support for further education / employee development.

The need to know parts:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide visa sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Holman is a global aut