Corporate Account Manager

Holman Enterprises; Chippenham; Hybrid; GBP 37,000 - 42,000; Full time

Benefits offered by this job

Work-Life Balance

26 days off + holidays

Health Cash Plan

Onsite yoga

Onsite massage

Pension Plan

Bonus scheme

Career development

Seasonal events

Recognition program

Job summary

Holman UK is seeking a Corporate Account Manager to join our Client Relations Team in Chippenham. This permanent full-time role offers hybrid working and a salary of £37,000 to £42,000, depending on experience.

You will own a portfolio of customers, acting as the primary contact and trusted advisor, while driving retention and growth through strong relationship management and strategic guidance.

Qualifications

• Minimum 5 years' experience in B2B account management in fleet/automotive.
• Proven track record managing complex corporate relationships and renewals.
• Strong relationship management and ability to influence senior stakeholders.

Responsibilities

• Own and develop relationships with an assigned portfolio of customers, acting as the primary contact and trusted advisor.
• Drive customer satisfaction, retention, and account growth by identifying opportunities to increase customer value, service adoption, and product penetration.
• Build strong relationships with key stakeholders, including senior leaders and C-suite audiences, and develop effective engagement plans.
• Lead contract governance activities, including renewals, performance reviews, risk management, and escalations.
• Manage customer concerns and service issues, ensuring timely resolution and adherence to SLAs.
• Use data to identify trends, risks, opportunities, and recommendations for improvement.
• Deliver Strategic Partnership Reviews (SPRs) and Quarterly Business Reviews (QBRs).
• Champion Voice of the Customer programmes to drive continuous improvement.

Skills

Fleet management

Account management

Relationship building

Communication

Data analysis

Education

Bachelor's degree / equivalent

Job description

About Holman

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Benefits

Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

What's in it for you?

• Work-Life Balance & Wellness
• 26 days off a year + Bank Holidays to relax and recharge
• Health Cash Plan to help cover every day medical expenses
• Free onsite bi-weekly yoga
• Free onsite massage with a qualified therapist
• Financial Security Group Personal Pension Plan to help you plan for the future
• Bonus Scheme because we believe in sharing success
• Growth & Recognition
• Career Development Support with training and opportunities for advancement
• Fun seasonal events and social opportunities
• Recognition and rewards through our Partners in Excellence programme

Role Overview

We have an exciting opportunity that has arisen for a Corporate Account Manager to join our Client Relations Team here at Holman UK in a permanent full-time position. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working. The salary for this role will be £37,000 to £42,000, depending on experience.

Key Responsibilities

• Own and develop relationships with an assigned portfolio of customers, acting as the primary contact and trusted advisor.
• Drive customer satisfaction, retention, and account growth by identifying opportunities to increase customer value, service adoption, and product penetration.
• Build strong relationships with key stakeholders, including senior leaders and C-suite audiences, and develop effective engagement plans.
• Lead contract governance activities, including renewals, performance reviews, risk management, and escalations.
• Manage customer concerns and service issues, ensuring timely resolution, adherence to agreed SLAs, and a positive customer experience.
• Use customer, operational, and commercial data to identify trends, risks, opportunities, and recommendations for improvement.
• Deliver Strategic Partnership Reviews (SPRs) and Quarterly Business Reviews (QBRs), providing clear insights and value-driven recommendations.
• Use industry knowledge, market insights, and product expertise to provide strategic recommendations and identify opportunities to enhance customer value.
• Champion Voice of the Customer programmes, turning feedback into continuous improvement initiatives at Holman.
• Align and coordinate internal teams to ensure customer priorities are understood and successfully delivered.
• Act as the customer advocate within the business, promoting accountability and a customer-focused culture.

Qualifications

• Minimum of 5 years' experience in fleet, automotive, or a similar B2B account management environment.
• Proven track record of managing complex corporate customer relationships and retaining key accounts.
• Strong relationship management and commercial skills, with experience developing customer plans, identifying growth opportunities, and managing renewals.
• Confident communicator with the ability to influence and present to senior stakeholders, including C-suite audiences, and build long-term customer partnerships.
• Strong analytical skills with the ability to interpret data, identify trends, and turn insights into clear, compelling recommendations that drive customer outcomes.
• Excellent presentation, facilitation, and stakeholder management skills.
• Experience managing escalations, complaints, and service improvements, with the ability to handle challenging situations and competing priorities in a fast-paced environment.
• Proactive, customer-focused, and accountable, with a commitment to delivering exceptional customer experiences.
• Degree, professional qualification, or relevant industry accreditation desirable.
• Willingness to travel regularly to customer and company locations, including occasional overnight stays.

Location & Working Hours

The role will be based out of our HQ in Chippenham with the opportunity for hybrid working.

Earnings & Contract

Salary: £37,000 to £42,000, depending on experience. Contract: permanent full-time position.

Compliance & Notes

You must have the right to remain and work in the UK. You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application. Please also be aware we do not provide visa sponsorship for any of our positions advertised.

Equal Opportunity & Diversity

Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company Overview

Holman is a global automotive leader that serves both commercial and consumer clients. The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately-owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. At Holman, we operate according to "The Holman Way" by always doing what's right for our people, our customers, and the community. Since 1924, Holman has grown from a single Ford dealership in New Jersey into a global automotive leader with more than 10,000 employees across North America, the UK, and Germany. We deliver a unique range of automotive services, including industry-leading fleet management and leasing; commercial vehicle equipment manufacturing; powertrain distribution and logistics; commercial and personal insurance and risk management; venture capital funding; and automotive retail sales. Headquartered in southern New Jersey since 1924, we are looking for talented employees worldwide to join our Great Place to Work certified corporate culture and help drive another century of success.