Maintenance Controller

Holman; Chippenham; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Job summary

Holman UK is advertising a Maintenance Controller role based in Chippenham. This permanent position starts with 5 days per week in the Chippenham offices for training (4–6 months). After training, hybrid working is available (3 days in the office, Tuesday to Thursday).

The role focuses on managing authorisation requests, vendor challenges, data input, and keeping progress updates clear and timely. The ideal candidate holds City & Guilds or equivalent, with strong vehicle mechanics knowledge

Qualifications

• Technical vehicle related qualifications such as City & Guilds or equivalent.
• Demonstrable, detailed knowledge of motor vehicle mechanics, preferably extending to include LCV, HGV and ancillary equipment fitted to vehicles
• Qualifications or good knowledge around vehicle and equipment compliance requirements
• Experience working within a similar role or within a workshop or comparable environment
• Ability to manage difficult conversations effectively and hold conversations at a technical level
• Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
• Comfortable working to targets and deadlines
• Proven organisational and planning skills
• Committed to finding solutions for clients, with ability to use initiative and common sense
• Able to communicate effectively, build and maintain a rapport with people at all levels

Responsibilities

• Managing authorization requests promptly and efficiently, validating work is necessary and the correct pricing and labour times are applied.
• Challenging vendors where appropriate
• Ensuring highly accurate input of all appropriate information into Holman systems.
• Controlling vehicle downtime effectively, conducting quality work progression activity and updating systems clearly and accurately.
• Engaging with customers appropriately in relation to authorisation activities and determining the most cost-effective solutions.
• Ensuring customers are updated appropriately on work progress
• Escalate any concerns to the department Team Leader
• Ad hoc tasks as required by the business

Skills

Vehicle mechanics knowledge

LCV/HGV knowledge

Vehicle compliance knowledge

Communication skills

Organisation & planning

Resilience under pressure

Target & deadline driven

Problem solving

Client-focused

Interpersonal skills

Education

City & Guilds or equivalent

Job description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

We have an exciting opportunity for a Maintenance Controller to join our Maintenance Team here at Holman UK. This is a permanent opportunity, and we are looking to pay circa. £36,000 per annum.

Initially, you will need to travel into our Chippenham offices 5 days a week (approximately 4-6 months) as part of our training requirements. You will be eligible for hybrid working following this (3 days per week in the office, Tuesday to Thursday).

Key Responsibilities will include:

• Managing authorization requests promptly and efficiently, validating work is necessary and the correct pricing and labour times are applied.
• Challenging vendors where appropriate
• Ensuring highly accurate input of all appropriate information into Holman systems.
• Controlling vehicle downtime effectively, conducting quality work progression activity and updating systems clearly and accurately.
• Engaging with customers appropriately in relation to authorisation activities and determining the most cost-effective solutions.
• Ensuring customers are updated appropriately on work progress
• Escalate any concerns to the department Team Leader
• Ad hoc tasks as required by the business

We are looking for candidates who have:

• Technical vehicle related qualifications such as City & Guild or equivalent.
• Demonstrable, detailed knowledge of motor vehicle mechanics, preferably extending to include LCV, HGV and ancillary equipment fitted to vehicles
• Qualifications or good knowledge around vehicle and equipment compliance requirements
• Experience working within a similar role or within a workshop or comparable environment
• Ability to manage difficult conversations effectively and hold conversations at a technical level
• Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
• Comfortable working to targets and deadlines
• Proven organisational and planning skills
• Committed to finding solutions for clients, with ability to use initiative and common sense
• Able to communicate effectively, build and maintain a rapport with people at all levels

What’s in it for you?

• 26 days annual holiday entitlement (+ 8 bank holidays)
• Group Personal Pension Plan
• Death in Service insurance cover
• Critical illness insurance cover
• Free parking
• Health cash plan
• Profit Sharing Annual Bonus
• Partners In Excellence rewards – Partner of the Quarter, Partner of the Year
• Free Breakdown cover (eligible employees – service related)
• Long Service Awards, Support for further education / employee development.

The need to know parts:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide visa sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.