Corporate Account Manager

holmanautogroup; Chippenham; Hybrid; GBP 37,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending Accounts

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Free onsite bi-weekly yoga

Job summary

Holman UK is seeking a Corporate Account Manager to join the Client Relations Team at our Chippenham HQ with hybrid working options. The role focuses on managing a portfolio of corporate customers, building trusted advisory relationships and driving growth through excellent service.

You will engage with senior stakeholders, coordinate internal teams, and deliver reviews to drive customer outcomes. A 5+ year background in fleet/ automotive B2B account management is preferred.

Qualifications

• Minimum of 5 years' experience in fleet, automotive, or a similar B2B account management environment.
• Proven track record of managing complex corporate relationships and retaining key accounts.
• Strong relationship management and commercial skills, with experience developing customer plans and renewals.
• Confident communicator with the ability to influence and present to senior stakeholders, including C-suite audiences.
• Experience presenting to executives and delivering strategic reviews.

Responsibilities

• Own and develop relationships with an assigned portfolio of customers, acting as the primary contact and trusted advisor.
• Drive customer satisfaction, retention, and account growth by identifying opportunities to increase customer value and product penetration.
• Build relationships with key stakeholders, including senior leaders and C-suite audiences, and develop engagement plans.
• Lead contract governance activities, including renewals, performance reviews, risk management, and escalations.
• Manage customer concerns and service issues, ensuring timely resolution and adherence to SLAs.
• Use customer, operational, and commercial data to identify trends, risks, opportunities, and recommendations for improvement.
• Deliver Strategic Partnership Reviews (SPRs) and Quarterly Business Reviews (QBRs) with insights and value-driven recommendations.
• Use industry knowledge and product expertise to provide strategic recommendations and identify opportunities to enhance customer value.
• Champion Voice of the Customer programmes and drive continuous improvement initiatives at Holman.
• Align and coordinate internal teams to ensure customer priorities are understood and delivered.
• Act as the customer advocate within the business, promoting accountability and a customer-focused culture.

Skills

Fleet knowledge

Account management

B2B sales

Stakeholder management

Education

Degree or equivalent

Job description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

We have an exciting opportunity that has arisen for a Corporate Account Manager to join our Client Relations Team here at Holman UK in a permanent full-time position. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working. The salary for this role will be £37,000 to £42,000 , depending on experience.

As a Corporate Account Manager, you'll manage a portfolio of customers, acting as their main point of contact and trusted advisor. You'll be responsible for building strong relationships, ensuring excellent service, retaining customers, and identifying opportunities to support their growth. You will also work closely with internal teams, champion the customer experience, gather and share customer feedback, and use data and insights to provide recommendations that help customers achieve their business goals.

Key Responsibilities:

• Own and develop relationships with an assigned portfolio of customers, acting as the primary contact and trusted advisor.
• Drive customer satisfaction, retention, and account growth by identifying opportunities to increase customer value, service adoption, and product penetration.
• Build strong relationships with key stakeholders, including senior leaders and C-suite audiences, and develop effective engagement plans.
• Lead contract governance activities, including renewals, performance reviews, risk management, and escalations.
• Manage customer concerns and service issues, ensuring timely resolution, adherence to agreed SLAs, and a positive customer experience.
• Use customer, operational, and commercial data to identify trends, risks, opportunities, and recommendations for improvement.
• Deliver Strategic Partnership Reviews (SPRs) and Quarterly Business Reviews (QBRs), providing clear insights and value-driven recommendations.
• Use industry knowledge, market insights, and product expertise to provide strategic recommendations and identify opportunities to enhance customer value.
• Champion Voice of the Customer programmes, turning feedback into continuous improvement initiatives at Holman.
• Align and coordinate internal teams to ensure customer priorities are understood and successfully delivered.
• Act as the customer advocate within the business, promoting accountability and a customer-focused culture.

We are looking for people who have:

• Minimum of 5 years' experience in fleet, automotive, or a similar B2B account management environment.
• Proven track record of managing complex corporate customer relationships and retaining key accounts.
• Strong relationship management and commercial skills, with experience developing customer plans, identifying growth opportunities, and managing renewals.
• Confident communicator with the ability to influence and present to senior stakeholders, including C-suite audiences, and build long-term customer partnerships.
• Strong analytical skills with the ability to interpret data, identify trends, and turn insights into clear, compelling recommendations that drive customer outcomes.
• Excellent presentation, facilitation, and stakeholder management skills.
• Experience managing escalations, complaints, and service improvements, with the ability to handle challenging situations and competing priorities in a fast-paced environment.
• Proactive, customer-focused, and accountable, with a commitment to delivering exceptional customer experiences.
• Degree, professional qualification, or relevant industry accreditation desirable.
• Willingness to travel regulary to customer and company locations, including occasional overnight stays.

What's in it for you?

• Work-Life Balance & Wellness 26 days off a year + Bank Holidays to relax and recharge
• Health Cash Plan to help cover every day medical expenses
• Free onsite bi-weekly yoga
• Free o