Maintenance Assistant

Focus Hotels Management Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Doubletree by Hilton Heathrow is seeking a Maintenance Technician to manage daily hotel maintenance, perform repairs and preventative tasks on equipment, furniture and fixtures. You will work with a friendly team and contribute to high guest service standards.

You will tackle maintenance requests, prioritise tasks from the PMS reactive schedule and ensure Health & Safety compliance with hotel policies.

Qualifications

• Experience in building maintenance including plumbing, electrical and fabric.
• Positive attitude and good communication skills.
• Committed to high levels of customer service with flexibility to handle various situations.
• Ability to work alone or in teams.

Responsibilities

• Maintain all hotel facilities and external areas to ensure good order.
• Perform maintenance, repairs, servicing, painting and preventive maintenance.
• Support colleagues to deliver outstanding service and standards.
• Complete records for legal compliance and reporting.

Skills

Building maintenance

Plumbing

Electrical basics

Fabric maintenance

Communication skills

Customer service

Teamwork

Flexible

Working at heights

Job description

Who are we

Doubletree by Hilton Heathrow® Located off the A4 Bath Road, three miles from Heathrow Airport Terminals 2 and 3. We want our guests to relax and be themselves which means we want team members to:

Be themselves

by being natural, professional and personable in the way you are with people

Be ready

by taking notice and using your knowledge so that you are prepared for anything

Show you care

by being thoughtful in the way you welcome and connect with guests

Take action

by showing initiative, taking ownership and going the extra mile

Role Responsibilities

You will be responsible for the daily department operations by performing maintenance duties, repairs, servicing, painting and preventative maintenance of all hotel equipment, furniture and fixtures. You’ll need to be friendly, caring, creative and a natural problem solver.

• Maintain all external areas including loading bay and car parking.
• You will be working as part of a team not just in the Maintenance Department, but supporting all your colleagues to deliver outstanding service and standards to our guests.
• You will be required to complete records that form part of our legal compliance and so accurate reporting and record keeping is essential.
• To work from the PMS reactive maintenance schedule on a daily basis to prioritise and action remedial works as needed to ensure all hotel facilities are in good order so as not to lose
• revenue.
• Be aware of the responsibility for the security of guests and hotel property.
• Refer any requirement for departmental supplies to the maintenance engineer or Senior Management for authorisation.
• Deputise for the Maintenance Engineer/Manager on their days off and holiday cover.
• To ensure the Company Health & Safety Policy and Health & Safety at Work Act 1974, Fire & COSHH legislation are adhered to and maintain scheduled inspection records and online compliance systems.

Key Requirements

• The ideal candidate would have previous experience of building maintenance, including plumbing, basic electrical and fabric.
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Flexibility to respond to a range of different work situations including working at heights.
• Ability to work on their own or in teams