Maintenance Assistant

Hilton London Heathrow Airport Terminal 5; Slough; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hotel discounts portfolio wide

Staff parking

Gym access

Staff training

Career breaks

Job summary

Hilton London Heathrow Airport Terminal 5 is seeking a Hotel Maintenance Assistant to ensure facilities, equipment and grounds are well-maintained for a first-class guest experience. You’ll respond to requests, perform routine tasks, and coordinate with vendors to keep the hotel running smoothly.

The role emphasises strong customer service, attention to detail, and effective time management, with a focus on safety and brand standards across all duties.

Qualifications

• Basic understanding of maintenance and repair techniques for hotel equipment.
• Strong communication and customer service abilities.
• Eye for detail to identify issues early.
• Good time management to prioritise tasks.
• Basic computer systems and maintenance software knowledge would help.

Responsibilities

• Respond to maintenance requests from guests and staff.
• Perform routine maintenance tasks to keep facilities and equipment in good order.
• Troubleshoot and repair equipment as needed.
• Coordinate with vendors and contractors for specialised work.
• Ensure facilities are clean, safe and well-maintained for guests and employees.

Skills

Maintenance basics

Customer service

Attention to detail

Time management

Tech skills

Job description

What is in it for you?

As part of the Hilton Heathrow T5 team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to hotel gym facilities
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As Hotel Maintenance Assistant you'll be responsible for ensuring the hotel's facilities, equipment, and grounds are well-maintained and in good working order. The role involves responding to maintenance requests, performing routine maintenance tasks, troubleshooting and repairing equipment, coordinating with vendors and contractors, and ensuring the hotel's facilities are clean, safe, and well-maintained for guests and employee

This role is unlike any other in our hotel and you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Basic knowledge of maintenance and repair techniques: You will have a basic understanding of maintenance and repair techniques for plumbing, electrical, HVAC, and other equipment commonly found in hotels.
• Communication and customer service skills: The role requires interacting with guests and colleagues, so strong communication and customer service skills are essential.
• Attention to detail: You’ll need an eye for detail to be able to identify potential maintenance issues before they turn into bigger problems.
• Time management: You’ll need to be able to effectively manage your time to prioritise key hotel projects
• Technical skills: Basic knowledge of computer systems, software programs and digital tools such as maintenance management software and online scheduling tools would be highly advantageous to allow you to track work orders, manage inventory, and communicate with other departments.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Hilton Heathrow T5, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’