Maintenance Assistant

Lamington Group | B Corp™; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Free guest stay

Employee discounts

Pension contributions

Cycle to work scheme

Gym facilities

Job summary

Lamington Serviced Apartments (LSA), part of Lamington Group, seeks an Assistant Maintenance Manager to anchor asset functionality, safety standards and the guest experience across the building. You lead from the floor, support technicians, and drive planned maintenance with calm leadership.

You ensure health and safety compliance, audit repairs, and balance high-occupancy turnover with steady team direction, so guests enjoy seamless spaces.

Qualifications

• Proven facilities maintenance management or supervisory experience in hospitality or hotel environments.
• Ability to manage department logistics, costs and budgets while supporting the team.
• Strong communication and leadership skills to coach and motivate technicians.

Responsibilities

• Lead from the floor during complex repairs and peak turnaround periods, supporting technicians.
• Audit completed repairs, monitor plant room conditions and ensure health, safety and compliance.
• Develop maintenance team through feedback, check-ins and skill-building.
• Maintain clear communication across maintenance, housekeeping and front desk.
• Monitor stock, manage R&M budgets and plan upcoming PPM or contractor schedules.
• Keep guests' stays in focus by ensuring reliable asset performance and safety standards.
• Balance fast-paced windows with steady direction and team morale.

Skills

Use Instinct

Own It

Include All

Stay Curious

Think Big

Job description

Care, made daily. Lamington Serviced Apartments (LSA), is part of Lamington Group. Hometel is a term created and owned by Lamington Group. We design and operate hometels, we combine practicality with feeling. It responds to how people actually travel and live. We also recognise the importance of the sense of being properly looked after. A team that pays attention to what guests actually need, not what a script tells us they should.

WHY LSA

Care, made daily. Lamington Serviced Apartments (LSA), is part of Lamington Group. Hometel is a term created and owned by Lamington Group. We design and operate hometels, we combine practicality with feeling. It responds to how people actually travel and live. We also recognise the importance of the sense of being properly looked after. A team that pays attention to what guests actually need, not what a script tells us they should.

We are looking for people who care about the work in front of them and the people around them. If that sounds like you, keep reading.

THE ROLE

What's the role about?

You are the Assistant Maintenance Manager at LSA. You anchor the physical presentation, asset functionality, and safety standards of our entire building and facilities. This role isn't about managing solely from a laptop or hiding in a workshop; it is about taking raw ownership of the property, managing reactive repairs with respect, and ensuring that every maintenance task is completed with consistent, unhurried care.

Your work has a direct, visible impact on how people live, sleep, and experience our spaces. You drive the daily and weekly rhythm of the department, from optimizing team tasks and executing planned preventative maintenance (PPM) schedules to maintaining strict health, safety, and building compliance controls. When a guest tests the facilities in their room, walks through our communal areas, or interacts with our building systems, they instantly notice the seamless functionality behind the environment. You are the person who ensures that the baseline of building quality is hit across every single floor and shift.

Your day is active, physical, and team-focused. While you handle the operational planning, compliance logs, and parts inventory, you lead primarily from the floor, supporting your maintenance technicians, auditing completed repair work, tracking contractor deliveries, and keeping communication flowing cleanly between the maintenance team, front of house, and housekeeping. You balance the fast pace of high-occupancy turnaround windows with clear, calm direction, ensuring the department operates efficiently while your team feels steady, clear on their targets, and supported through the daily rush.

This role gives back the satisfaction of running a complex engineering and asset machine that works. You will strengthen your practical leadership, asset lifecycle management, and cost-control logistics within a team that relies on straight talking and trust. We prioritize internal development and real responsibility, making this a direct path for an established facilities leader who wants to build a lasting career and lead by example on the floor.

Who You Are

Five things we hire for.

• Use Instinct. You read what's needed and act on it. You back human judgement, the unmet need, the early signal, the moment of hesitation, with care.
• Own It. You finish what you start. You are honest about what works and what doesn't. The thing you spotted is yours until it's fixed.
• Include All. You build trust quickly with guests, colleagues and partners. You are open, real, and you treat the team like a team.
• Stay Curious. You ask why. You keep learning the building, the systems, the neighbourhood. You'd rather know how something works than fake it.
• Think Big. You reject 'good enough'. You spot patterns and bring better ideas, even when the small fix would do.

We don't hire for years of hotel experience. We can teach the systems. We can't teach you how to read a room.

What You'll Do

On a good day, you might…

• Start the day reviewing the overnight maintenance log and guest maintenance requests, refining weekly team rotas, approving plant or tool orders, and aligning with the technicians on the day's priority jobs before the team heads out.
• Lead from the floor, maintaining an active presence alongside your team during complex repairs or peak turnaround windows, stepping in to support technicians, clear technical bottlenecks, and keep the maintenance rhythm steady and calm.
• Ensure high standards across the building by personally auditing completed repair work, monitoring plant room conditions, and making sure all health and safety compliance, risk assessments, and safe working protocols run with complete care.
• Support and develop your maintenance team throughout the week, offering constructive feedback on technical execution, conducting regular check-ins, and helping junior technicians build diagnostic efficiency and confidence in their work.
• Keep communication flowing seamlessly across the property, bridging operations between maintenance, housekeeping, and the front desk regarding room asset status, out-of-order rooms, and urgent public area repairs so nothing gets missed.
• Notice and act on departmental performance quickly, tracking utility and energy patterns, monitoring job completion times, and correcting repair or compliance log errors transparently before they impact a guest's comfort.
• Stay one step ahead, analyzing stock inventory levels for critical spare parts, managing repair-and-maintenance (R&M) budgets, and planning upcoming Planned Preventative Maintenance (PPM) or external contractor schedules to ensure the property is always prepared to maintain standards.

What You'll Bring

Experience that fits the role.

• Proven facilities maintenance management or supervisory experience within a busy hospitality, commercial property, or hotel environment, overseeing reactive repairs and building fabric upkeep with a strong focus on safety and finish standards.
• Confidence in managing department logistics and costs, including labor resource optimization, technician tool/productivity targets, and repair-and-maintenance (R&M) material budgets, while supporting your team and maintaining quality.
• A reliable, methodical approach, someone with a sharp eye for the small details in asset performance, structural finish, and plant room upkeep, keeping a calm, steady department rhythm during high-occupancy or turnaround windows.
• Strong communication and leadership skills, with a natural ability to coach, train, and motivate a team of technicians, pass on technical performance feedback constructively, and unite the maintenance, housekeeping, and front desk teams.
• A proactive mindset, someone who takes full ownership of the physical property, spots structural weaknesses or plant equipment bottlenecks early, and steps in with practical, long-term technical solutions before it impacts a guest's stay.
• Extensive experience managing building health and safety compliance, organizing critical spare parts inventory, and supervising external specialist contractors is essential, but responsibility, organizational drive, and genuine pride in team development matter most.

WHY YOU'LL LOVE WORKING HERE

What You Get Back.

• Team that means it. You’ll work alongside people who understand that a fully functional building and a safe guest environment are collective efforts. Maintenance operations are a deeply respected, vital part of our business with present, hands‑on leaders who offer regular check‑ins focused on your well‑being, engineering and efficiency ideas, and professional growth.
• Growth that's real. We prioritise internal development and progression. Whether your path leads toward Maintenance Manager, Operations Manager, or broader senior executive leadership roles across Lamington Group, we want to help you build a lasting career.
• Learning, built in. You’ll receive structured onboarding and hands‑on training to build confidence from day one. You’ll strengthen your operational leadership capacity, master property asset logistics, and gain valuable experience in Repair & Maintenance (R&M) budget management, labor productivity optimization, building safety compliance, and technician team development that stays with you.
• Time off that respects you. We know life exists outside of work. Additional annual leave that grows with length of service, company benefits, two paid volunteer days each year, and a Company Sick Pay Scheme, in addition to time to recharge. All part of creating a sustainable working environment.
• Stay with us, on us. Access friends‑and‑family rates across our hometels and wider group properties. Experience the spaces you help create and see the brand through a guest’s eyes. And have one free stay, on us!
• The day‑to‑day. Competitive benefits package including pension contributions, team support, wellbeing initiatives, Cycle to work scheme and use of gym facilities in our hotels, and the everyday essentials that help make work feel rewarding, not just routine.

WE CLOSE THE LOOP. Every applicant hears back from us, yes or no. We don't ghost.

FOR EVERYONE

A note on inclusion.

Second Nature and Lamington Group are an equal opportunities employer. We hire based on attitude and ability.

We welcome applications from every background, regardless of age, race, ethnicity, gender, sexual orientation, disability, religion or belief.

If you need any adjustments to take part in our hiring process, tell us when you apply. We’ll work with you.

Skills

• Initiative
• Communication
• Tool skills