Mainframe System Operations Analyst

NatWest Group; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

NatWest Group is seeking a Mainframe System Operations Analyst to join our Edinburgh team. You will help maintain platform integrity, support production management for mainframe infrastructure, and work with feature teams in an Agile/DevOps environment to deliver reliable services across the platform.

You will contribute to risk management and regulatory compliance, collaborate with cross-domain stakeholders, and drive continuous improvement through automation with GIT, Ansible and YAML while

Qualifications

• Experience with mainframe batch operations and incident troubleshooting.
• Strong communication to explain complex tech to stakeholders.
• Experience in Agile/DevOps environments.

Responsibilities

• Provide input to platform health and ensure production services are robust.
• Support change demands and regulatory reporting for mainframe infrastructure.
• Collaborate with cross-functional teams to drive automation and reduce complexity.
• Maintain SOX and policy compliance through monitoring and controls.

Skills

CICS knowledge

DB2 knowledge

MQ knowledge

Websphere knowledge

Batch processing (CA-7)

DevOps/CI/CD experience

Effective communication

Tools

CA-7

CICS

DB2

MQ

WebSphere

GIT

Ansible

YAML

Job description

Overview

Join us as a Mainframe System Operations Analyst.

• Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
• We’re here for our customers whatever the time of day or night, so you’ll need to be flexible in supporting the team when needed, working shift as part of a 24x7 support team

What you'll do

As a Mainframe System Operations Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

• Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
• Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
• Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

The skills you\'ll need

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.

We’ll also look to you to demonstrate:

• Experience and an understanding of CA-7 and critical path batch suites
• Experience of working in an operational environment managing batch suites and troubleshooting mainframe issues
• A sound understanding of CICS, DB2, MQ and Websphere
• A focus on Continuous Improvement driving AI and Automation using GIT, Ansible, YAML
• Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
• An understanding of operational principles
• Good collaboration and stakeholder management skills