Main - Team Leader

WHSmith Travel; Manchester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Job summary

WHSmith Travel is seeking a Team Leader in Manchester to drive a high-performing store team and deliver exceptional customer service. You will manage daily operations, meet business objectives and create an environment where colleagues grow and feel valued.

The role requires leadership experience in retail, strong communication skills and the ability to train and develop staff. Flexibility to cover shifts and stores within the area is essential, including weekends when needed.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Experience in developing staff performance and skills.
• Strong communication and relationship-building abilities.
• Ability to train and motivate colleagues to achieve targets.
• Flexibility to support multiple stores as needed.

Responsibilities

• Lead and inspire your team to deliver excellent customer service and achieve business objectives.
• Foster a culture of learning, support and recognition for personal and product knowledge growth.
• Support colleagues in an environment where everyone feels valued and welcome.
• Create pride in the store and ensure safe and legal operation.

Skills

Retail leadership

Team leadership

Communication

Staff development

Customer service

Job description

Full Time Team Leader position working 39 hours per week over 5 days on a rota basis including alternate weekends. The store trades between 06:00 - 22:00 and shifts are generally between these times. This vacancy will primarily involve later shifts with a 22:00 finish.

As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.