Airside - Team Leader

WHSmith Careers; Newcastle upon Tyne; Teletrabalho; GBP 23 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

pension scheme

cycle to work scheme

paid annual leave

employee discounts

Employee Assistance Programme

Resumo da oferta

WHSmith is seeking a Team Leader to guide a store team toward exceptional customer service and achievement of business objectives. The role focuses on cultivating a learning culture, supporting colleagues, and driving store performance to meet the trading plan.

Applicants should bring proven retail leadership experience, a track record of coaching teams, and the ability to adapt to multiple stores in the area while maintaining strong relationships and clear communication.

Qualificações

• Proven leadership experience in retail or fast-paced environments.
• Knowledge of KPIs such as ATV and store performance metrics.
• Ability to coach and develop team members for improved customer service.

Responsabilidades

• Guide and engage the team to deliver excellent standards and results.
• Create a culture of learning, support and recognition.
• Support colleagues in an environment where everyone feels valued and welcome.
• Foster pride within the store to ensure safe and legal operations.

Conhecimentos

Retail leadership

KPI management

Team motivation

Customer service

Store operations

Descrição da oferta de emprego

As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
• Photographic ID i.e. passport or UK Driving Licence

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.

How we reward our teams:

• your salary
• pension scheme
• cycle to work scheme
• paid annual leave
• employee discounts
• Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

We’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.