Guest Experience Host

ASVA: Association of Scottish Visitor Attractions; City of Edinburgh; Hybrid; GBP 17,000 - 21,000; Part time

Job summary

ASVA: Association of Scottish Visitor Attractions in Edinburgh is seeking an Admissions and Retail Host for a seasonal role from October to January. You will be the friendly first and last impression for visitors, welcoming guests, checking tickets, and guiding them to the right attractions.

You will also handle till systems, restock themed merchandise, and help guests with accessibility needs, ensuring queues move smoothly and the retail area stays inviting.

Responsibilities

• Welcoming visitors, handling ticketing, and answering guest questions.
• Operating till systems, restocking merchandise, and keeping the retail and admissions areas inviting.
• Managing queues and assisting guests with accessibility needs to ease pre-show jitters.

Job description

The journey in Edinburgh's murky past begins at our front doors. We are looking for welcoming, confident, and enthusiastic people to be the very first and last impression our guests have of their visit.

As an Admissions and Retail Host, you are the friendly face who sets the mood for the entire experience welcoming curious tourists, calming nervous kids before they step inside, and helping them find the perfect souvenir on their way out.

Job Scope -

• First impressions & ticketing: Welcoming visitors, checking tickets, handling walk-up admissions, and answering guest questions with warmth and knowledge.
• Retail and Sales: Operating till systems, restocking themed merchandise, and keeping the retail and admissions areas looking sharp, organised, and inviting.
• Guest care & queue management: Keeping queues moving smoothly by treating every guest as an individual, helping guests with accessibility needs, and reading the room to ease any pre-show jitters.

-Please note this is a seasonal position from October to Jan

Application Deadline: Tuesday 29/09/2026