Guest Experience Host — Front of House

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 9,100 - 13,000; Full time

Benefits offered by this job

Merlin Magic Pass

40% online LEGO discount

25% on-site retail & restaurants

Merlin benefits page discounts

Training and development opportunities

Job summary

Merlin Entertainments at Alton Towers Resort is seeking a Guest Excellence Host to be the welcoming face of the resort. You will deliver exceptional service, guide guests to attractions, and assist in resolving feedback to ensure a magical visit from arrival to departure.

The role emphasizes strong interpersonal skills, adaptability, and a friendly demeanor to keep guests engaged and satisfied throughout their experience.

Qualifications

• Candidates must be 18 or over to apply.
• Genuine enthusiasm for helping others and creating unforgettable experiences.
• Strong interpersonal skills to engage with guests and resolve issues.
• Team collaboration to ensure a smooth and enjoyable guest experience.
• Ability to thrive in a fast-paced environment and adapt to changing circumstances.
• Friendly and approachable personality to welcome every guest.

Responsibilities

• Deliver Exceptional Service: Provide friendly and efficient service to all guests, addressing their needs and queries with a smile.
• Enhance the Guest Experience: Engage with guests to ensure they have a memorable visit, offering information about attractions, events, and services.
• Handle Guest Feedback: Listen to guest feedback and respond appropriately to ensure concerns are addressed.
• Assist in Guest Resolution: Proactively seek solutions to guest issues to ensure a smooth visit.

Skills

Customer service

Interpersonal skills

Teamwork

Adaptability

Guest engagement

Friendly personality

Job description

Merlin Entertainments at Alton Towers Resort is seeking a Guest Excellence Host to be the welcoming face of the resort. You will deliver exceptional service, guide guests to attractions, and assist in resolving feedback to ensure a magical visit from arrival to departure.

The role emphasizes strong interpersonal skills, adaptability, and a friendly demeanor to keep guests engaged and satisfied throughout their experience.