Macular Co-Ordinator

University Hospitals Dorset Nhs Foundation Trust; Poole; On-site; GBP 24,000 - 32,000; Full time

Job summary

University Hospitals Dorset NHS Foundation Trust is seeking an organised administrator to coordinate the UHD Macular Service, supporting timely, high-quality care and effective patient pathways within the multidisciplinary team.

You will ensure clinics run smoothly, manage referrals and bookings, and adhere to NICE guidelines in pathway delivery.

The role requires strong communication, independence and teamwork; NHS experience and the ability to produce reports and minutes will be advantageous.

Qualifications

• Educated to diploma level or equivalent qualification or equivalent experience/ knowledge
• Experience of co-ordinating a macular service
• Ability to work independently and as part of a team
• Experience of NHS working is desirable
• Experience of producing reports and minutes of meetings
• Computer skills are essential

Responsibilities

• Liaison with patients, staff and visitors to maintain high standards of care and sensitivity
• Close communication with Consultants and macula team to ensure clinics run smoothly
• Manage urgent referrals and same-day appointment needs
• Take accurate referral information to enable clinician to grade referrals
• Track follow-up patients to ensure timelines are met
• Analyse daily clinic capacity and rebook cancelled slots as needed

Skills

Coordination

Communication skills

NHS experience

Education

Diploma level or equivalent

Tools

Computer skills

Job description

Job summary

To coordinate and support the delivery of the UHD Macular Service, working collaboratively within the multidisciplinary team to ensure patients receive timely, high-quality care, effective pathway management, and positive treatment outcomes throughout their macular journey.

Interview: 23rd October

Main duties of the job

To provide comprehensive support and coordination of the Macular Service.

To ensure the smooth running of the sub-speciality, working closely with the consultant, and the macula team.

To adhere to NICE guidelines in the management and delivery of patient pathways.

About us

UHD is investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Job responsibilities

• Liaison directly with patients, staff and visitors on a daily basis requires a high standard of care and commitment. Awareness must be maintained that often patients may be anxious or distressed and must be dealt with the utmost sensitivity and respect.
• Close communication with the Consultants and staff within the service to ensure that clinics run smoothly and are filled
• Manage urgent requirements for patients needed same day appointments/assessments;
• Take accurate information from referrals. and self-referrals from existing ophthalmology patients, to enable clinician to grade referral appropriately.
• Track all follow up patients in the Macular pathway to provide assurance that appointments are within clinically led timelines
• Managing complex queries with timetables and planning, requiring discussion and negotiating with clinicians, using persuasive and communication skills where needed.
• Analyse daily clinic capacity and organise the rebooking of any cancelled clinics slots as appropriate, ensuring any breaches are avoided and ensuring that capacity is used

Person Specification

Qualifications

Essential

• Educated to diploma level or equivalent qualification or equivalent experience/ knowledge

Experience

Essential

• Experience of co-ordinating a macular service
• Ability to work independently and as part of a team

Desirable

• Experience of NHS working.
• Experience of producing reports and minutes of meetings.

Technical skills

Essential

• Computer Skills

Language requirement

Essential

• Able to speak English as necessary to undertake the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.