Macmillan Cancer Information and Support Assistant

Northern Care Alliance NHS Foundation Trust; Oldham; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Fantastic annual leave allowance

Flexible working opportunities

Protected hours for wellbeing

Job summary

Northern Care Alliance NHS Foundation Trust’s Macmillan Information & Support Service in Oldham is seeking a Deputy Manager to help develop and deliver supportive information and signposting for cancer patients and carers. The role focuses on non-clinical information delivery, needs assessment, and liaison with clinical and non-clinical teams.

You will provide administrative and project support to the Service Manager and Deputy Manager, supporting a patient-centered service, and contributing to

Qualifications

• Meet with users to assess information and support needs.
• Provide information on cancer topics in written/verbal formats.
• Liaise with staff for complex issues and timely referrals.
• Provide comprehensive admin and project support to the Service Manager and team.

Responsibilities

• Assist in developing and delivering the Macmillan Information & Support Service in Oldham.
• Deliver high-quality non-clinical cancer information and support to patients and carers.
• Signpost to related services and ensure appropriate referrals.

Job description

An exciting opportunity has arisen to assist the Macmillan Information & Support Service team in developing and delivering the service in Oldham to improve cancer patient and carer experience.
To deliver high-quality, non-clinical cancer information and support to people affected by cancer, within the remit of the role.

• Meet with users of the service (e.g. patients/clients, carers, relatives and professionals) to support access to high quality information and support in relation to cancer. This will include assessment of service users’ information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support.
• Provide supporting information, around topics such as reducing the risk of cancer, healthy living, diagnosis, treatment options, side effects and living with cancer, in the most appropriate format (e.g. written, verbal and others as appropriate).
• Where appropriate, liaise with relevant staff at all levels to address identified issues and/or seek advice on complex issues, directly involving others where necessary, e.g. Deputy Service Manager, Clinical Nurse Specialist etc. and ensuring that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion.
• Provide comprehensive administrative and project support to the Service Manager, Deputy Manager, Coordinator and others if required.
  

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
By joining us you can also access a competitive benefits package, including,

• a fantastic annual leave allowance
• flexible working opportunities
• protected hours for health and wellbeing activities

helping you to achieve more personal downtime and a better work-life balance.
For further details / informal visits contact: Name: Sarah Plant Job title: Macmillan Information & Support Deputy Manager Email address: [e-mail] Telephone number: 0161 656 1026
Charlotte Brosnan, Macmillan Information and Support Service Manager - [e-mail]