M365 Technical Specialist Professional Services · Meppershall Office ·

Intercity Technology; Meppershall; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Intercity Technology is seeking a Microsoft 365 Technical Specialist in a remote-first Professional Services role. You will deliver and optimise Microsoft 365 projects for customers, covering Teams, SharePoint Online, OneDrive, Exchange Online and Viva, and act as SME across Entra ID, Purview and Copilot.

You’ll work directly with customers to solve business challenges through technology, manage multiple projects, and produce clear documentation and handover materials.

Qualifications

• Experience designing and implementing Microsoft 365 solutions.
• Ability to migrate and optimise Microsoft 365 environments.
• Strong communication with customers and stakeholders.
• Proven track record delivering professional services for clients.

Responsibilities

• Deliver Microsoft 365 implementation, migration and optimisation projects for customers.
• Act as a subject matter expert across Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Teams, Entra ID, Purview and Copilot.
• Configure and support Microsoft 365 solutions across collaboration tools and security services.
• Produce high-quality technical documentation, implementation guides and handover materials.
• Develop PowerShell-based automation and administration solutions.

Skills

Microsoft 365

Solution design

Customer engagement

Tools

Teams

SharePoint Online

OneDrive for Business

Exchange Online

Viva

Microsoft Entra ID

Purview

Copilot for Microsoft 365

Job description

About The Role

As a Microsoft 365 Technical Specialist, you’ll focus on the core productivity stack – Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online and Viva – while also acting as a subject matter expert across Microsoft Entra ID, Microsoft Purview and Microsoft 365 Copilot. You’ll be responsible for the implementation, configuration, migration, administration and optimisation of these services, helping customers maximise the value of their Microsoft investment.

This is a customer-facing Professional Services role where you’ll deliver technical projects, support solution implementations and work closely with customers to solve business challenges through technology. From collaboration and productivity solutions to security, compliance and migration projects, you’ll play a key role in helping organisations modernise the way they work.

This role is remote-first, with monthly travel to our Meppershall office and occasional travel to customer sites.

You’ll be someone who enjoys solving complex technical problems, working directly with customers and taking ownership of delivery. You’ll be confident explaining Microsoft 365 solutions in a clear and practical way and comfortable managing multiple projects and priorities at the same time.

You’ll be joining a supportive team of Microsoft specialists where knowledge sharing, continuous learning and doing the right thing for the customer are genuinely valued.

We’re looking for someone with strong experience designing, implementing and supporting Microsoft 365 solutions within customer-facing environments.

As a Microsoft 365 Technical Specialist you’ll:

• Deliver Microsoft 365 implementation, migration and optimisation projects for customers.

• Act as a subject matter expert across Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft Entra ID, Microsoft Purview and Microsoft 365 Copilot.

• Implement collaboration and productivity solutions across Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online and Viva.

• Configure and administer Microsoft Entra ID, including Conditional Access, authentication methods, hybrid identity and access management solutions.

• Configure and support Microsoft Purview solutions, including Information Protection, Data Loss Prevention, Retention, eDiscovery and Insider Risk Management.

• Deliver Microsoft 365 migration projects, including tenant-to-tenant, Google Workspace, on-premises, Exchange and file server migration programmes.

• Troubleshoot and resolve technical issues across Microsoft 365 workloads.

• Conduct technical discovery activities, assessments, workshops and customer engagements.

• Produce high-quality technical documentation, implementation guides and operational handover documentation.

• Develop PowerShell-based automation and administration solutions.

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