M365 Operational Support Engineer

Itecopeople; South Heath; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Itecopeople is seeking a skilled M365 Operational Support Engineer for a 6-month contract in the UK. The role is hybrid, with one day onsite in Buckinghamshire and four days remote, starting ASAP.

You will be hands-on in day-to-day support, administration, and management of an M365 tenant, focusing on collaboration and messaging technologies during a transition from on-prem to cloud. Ideal candidates have strong experience across M365 admin, Exchange Online, and Teams, including Teams

Qualifications

• Experience administering and supporting Microsoft 365 environments.
• Strong knowledge of Exchange Online and Teams telephony.
• Hands-on experience with M365 tenant administration in hybrid migrations.

Responsibilities

• Provide day-to-day operational support for the M365 tenant.
• Support and manage Exchange Online and email services.
• Provide operational support for Microsoft Teams.
• Support and administer Teams Phone / Teams Telephony.
• Troubleshoot messaging, collaboration and user-related M365 issues.
• Manage incidents, service requests and operational issues through to resolution.
• Support ongoing management, stability and performance of the M365 environment.
• Collaborate with internal infrastructure and support teams to ensure smooth operation.

Skills

M365 administration

Exchange Online

Microsoft Teams

Teams Phone/Telephony

M365 troubleshooting

Incident management

Hybrid/remote support

On-premises to cloud migration

Job description

M365 Operational Support Engineer – Contract

Location: Hybrid Bckinghamshire 1 day per week onsite, 4 days remote

Start: ASAP

We are looking for an experienced Microsoft 365 (M365) Operational Support Engineer to join a busy technology environment on an initial 6-month contract.

This is a hands‑on operational role focused on the day‑to‑day support, administration and management of an M365 tenant. We are particularly interested in contractors with a strong background across Microsoft collaboration and messaging technologies who have previously worked in environments transitioning from on‑premises infrastructure to Microsoft 365.

Key Responsibilities

• Provide day‑to‑day operational support and administration of the Microsoft 365 tenant
• Support and manage Exchange Online and email services
• Provide operational support for Microsoft Teams
• Support and administer Teams Phone / Teams Telephony
• Troubleshoot messaging, collaboration and user‑related M365 issues
• Manage incidents, service requests and operational issues through to resolution
• Support the ongoing management, stability and performance of the M365 environment
• Work closely with internal infrastructure and support teams
• Apply experience gained from on‑premises Microsoft environments and migrations/transitions to M365

We are looking for someone with strong commercial experience across:

• Microsoft 365 administration and operational support
• Exchange Online / Microsoft email technologies
• Microsoft Teams
• Teams Phone / Teams Telephony
• M365 tenant administration and management
• Microsoft collaboration and messaging technologies
• Troubleshooting and resolving M365 operational issues
• Previous on‑premises Exchange/Microsoft infrastructure experience, ideally combined with experience of moving into or supporting a cloud‑based M365 environment

This role would suit an experienced M365 Engineer, M365 Support Engineer, Messaging & Collaboration Engineer, Exchange Online Engineer or Microsoft 365 Administrator who enjoys remaining hands‑on and providing operational support rather than working solely on project delivery.