M & E Manager

CBRE; Guildford; On-site; GBP 45,000 - 75,000; Full time

Job description

M & E Manager

Job ID: 211457

Posted: 09-Apr-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Engineering/Maintenance

Location(s): Guildford - England - United Kingdom of Great Britain and Northern Ireland

The M&E Manager will be expected to manage all aspects of operational, compliance, and budgetary processes within the team. In general, his/her responsibilities will be to carry out the efficient running of the Engineering Team, Reactive and Planned Maintenance, and associated functions.
This is a key appointment within the Business Unit and will require the individual to be a strong leader with a clear understanding of all financial and operational procedures relevant to the M&E Manager role.
His/Her responsibilities within the operation include the ability to communicate with users on all aspects of problems/complaints associated with the operational management function, ensuring compliance with CBRE processes and procedures at all times; this will include compliance with the Helpdesk Procedure, Financial Procedure, and H&S Procedures.

Key Responsibilities:

• Line management responsibility for the Engineering Team and/or Operational Support Team to include Statutory Compliance and Planned & Reactive Maintenance
• Responsible for overseeing and managing all aspects of HR and recruitment pertaining to the Engineering and/or Operational Support Team Employees and Vacancies
• Ensuring that SLAs and KPIs are achieved for operational delivery for both Reactive and Planned Maintenance activities
• Management of the supply chain - including sub-contractors and suppliers
• Attending Weekly and Monthly CBRE and Client meetings
• Providing technical and operational support and advice to the engineering & operational team
• Managing and submitting monthly reports and compliance information to the Account Manager/Director
• Supporting the Account Manager/Director
• Managing WIP - Including scheduling works, access arrangements, completion of works, answering financial queries, and updating the overall WIP report with the support of the Lead Contract Support
• Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons, and Approved Persons for all HTM and SFG disciplines
• Conducting audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard
• Resolving escalations from the Helpdesk and the client within a reasonable time; ensuring solutions are implemented quickly and effectively
• Ensuring planned maintenance services are scheduled and completed on time
• Ensuring that compliance documents; contract and HTM logbooks are fully up to date and audit ready
• Ensuring that all external portals for contract information are regularly updated according to work completion
• Managing client/end user escalations and queries
• Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain
• Ensuring that PPE, Uniform, Tools, and Hazards are logged, monitored, and managed
• Providing support outside of normal working hours in the case of call out/escalation from the shift team, client, and/or NHS Trust staff
• Coordinating and managing the maintenance and uptime of MTHW and Steam Boilers for the site; ensuring any changes in services are communicated to all stakeholders with immediate effect
• Resolving technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance
• Recruiting staff for vacancies in line with operational budgets and company recruitment policies
• Financial responsibility for WIP; resolving queries with call outs made to sub-contractors, consumable spend, comprehensive spend, identifying chargeable works
• Generating extra works through site walkarounds and communication with engineers, helpdesk, and sub-contractors
• Ensuring eLearning is completed and fully up to date for yourself and your team
• Identifying succession within the existing team; ensuring that development and mentoring are implemented
• Reviewing, maintaining, and scheduling role and business-specific training for yourself and your direct reports
• Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolving them in a timely manner
• Aiding Account Manager/Director in Forecast Document updates monthly
• Answering calls and emails in a professional and timely manner
• Managing holiday, sickness, maintaining the correct and required staff level within the building
• Maintaining people records such as new starters, leavers, and any changes in staff
• Attending and participating in any relevant training courses
• Managing the Concept System and reporting
• Collating team timesheets and expenses weekly
• Attending and actively participating in weekly Webquote meetings with Account Manager/Director and Customer
• Webquote management / raising Extra Works jobs in a timely manner
• Completing Extra Works Margin Rec Report monthly for the Finance and Contract Support Lead
• System Housekeeping (including but not limited to Webquote, Dynamics, Concept, 4Sight)
• Ensuring the delivery of high Customer Service Standards
• Working within the CBRE team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues
• Ensuring appropriate control systems to ensure policy and contractual commitments (KPIs) are met.
• Ensuring customer focus within all areas of operational activities and that effective relationships are maintained with key client contacts
• Promoting and maintaining the core values and behaviours of CBRE
• Providing leadership and guidance, advice, coaching, and direct support, where required to deliver best practice selection, training, and assessment
• Ensuring business policies and processes are effectively communicated and implemented within the Team.
• Reporting to a CBRE Account Manager/Director
• Accountability to the CBRE functional heads, as appropriate
• Ensuring staff compliance with policy and procedures
• Conducting regular reviews of procedures making recommendations for improvement with appropriate working practices
• Communicating effectively and building/maintaining relationships at all levels with internal and external customers
• Liaising and keeping informed the senior management on all aspects of contract problems and regularly updating on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won’t be Billed etc
• Ensuring QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, PPE, toolbox talks
• Ensuring use of Preferred Suppliers is maximised and best practice “better buying” is in place
• Actively identifying/implementing innovation across the contract to enhance performance and continue to meet client expectations
• Maintaining CBRE notice boards on site.

Person Specification/Requirements:

• Strong understanding and experience of a technical discipline in Electrical, Mechanical, Plumbing, or Heating and Ventilation systems
• Demonstrable experience within a similar management position
• Healthcare and HTM experience advantageous
• Previous experience of Concept CAFM System desirable
• Advanced computer literacy with Microsoft Excel and Microsoft Office or equivalent
• ILM 2 Certificate or similar
• Minimum requirement for C&G Level 3 Mechanical/Electrical discipline qualification
• BOAS Cat 2 Qualification advantageous
• HTM relevant AP Qualifications desirable
• Ability to lead from the front in times of critical events on site
• Strong organisational and communication skills with the ability to prioritise workload
• Ability to work under pressure whilst remaining calm, clear-thinking, and able to deliver the required services to the client within given time constraints
• Diligent and proactive
• Ability to prioritise and act on own initiative
• Excellent organisational skills and exceptional attention to detail
• A flexible approach to work with a willingness to travel would be essential

EQUAL OPPORTUNITIES:
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

ABOUT CBRE:
CBRE is the world’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 70,000 people worldwide, with 2000 working in the UK. The company’s core services include property sales, leasing and management, facilities and project management, investment management, and research and consulting. In Central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.