Luxury Watch Customer Care Specialist

LDI Search LTD.; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

LDI Search LTD. is seeking a Customer Care Coordinator for a prestigious watch brand in Southampton. The role focuses on delivering exceptional customer care, efficiently managing returns, and maintaining high customer satisfaction.

The ideal candidate should possess strong communication skills, attention to detail, and be proficient in Microsoft Office. This position offers a chance to significantly impact customer experience within a well-known brand.

Qualifications

• Ability to manage customer returns efficiently.
• Strong understanding of brand refund policy and consumer law.
• Experience in delivering high standards of customer care.

Responsibilities

• Manage customer returns, ensuring timely resolutions.
• Identify and address counterfeit items in returns.
• Perform minor watch servicing for customer satisfaction.
• Communicate proactively with customers to understand their needs.

Skills

Attention to detail

Proficient in Microsoft Office

Self-motivation

Communication skills

Organisational skills

Job description

LDI Search LTD. is seeking a Customer Care Coordinator for a prestigious watch brand in Southampton. The role focuses on delivering exceptional customer care, efficiently managing returns, and maintaining high customer satisfaction.

The ideal candidate should possess strong communication skills, attention to detail, and be proficient in Microsoft Office. This position offers a chance to significantly impact customer experience within a well-known brand.