Luxury Travel Guest Experience Specialist

Adjacency Recruitment Group; Cheltenham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

23 days annual leave

Excellent quarterly bonus

Job summary

Adjacency Recruitment Group is seeking a customer-focused professional for a role in the luxury travel sector in Cheltenham. You will guide clients through the entire booking journey, tailoring experiences to create memorable stays and handling payments with precision.

The ideal candidate brings a passion for luxury travel, superb communication and numeracy, and the ability to stay organised under changing priorities.

Qualifications

• Experience delivering exceptional customer service.
• Genuine interest in luxury travel and experiences.
• Excellent verbal and written communication abilities plus strong numeracy skills.
• Highly organised and able to stay calm when priorities change.

Responsibilities

• Support clients through the booking process, tailoring aspects where possible.
• Liaise with clients pre- and post-booking to ensure satisfaction.
• Track, manage and accurately record guest payments.
• Support and initiate continuous improvement initiatives.

Skills

Customer service

Communication

Numeracy

Organisation

Job description

Adjacency Recruitment Group is seeking a customer-focused professional for a role in the luxury travel sector in Cheltenham. You will guide clients through the entire booking journey, tailoring experiences to create memorable stays and handling payments with precision.

The ideal candidate brings a passion for luxury travel, superb communication and numeracy, and the ability to stay organised under changing priorities.