Luxury Travel Client Experience Concierge

OutOfOffice.com; Brighton; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Travel perks

25 days holiday

Job summary

Out Of Office is seeking a Travel Operations - Client Experience Specialist in Brighton to manage post-booking support, coordinate with Operations and Sales teams, and ensure exceptional service for high-value clients in our LGBTQ+ luxury travel network.

You will be the key contact after booking, handle changes, liaise with suppliers worldwide, and look for opportunities to surprise clients with upgrades and personalized touches. A passion for travel and strong communication are essential.

Qualifications

• Brighton-based, or able to travel to Brighton office when required.
• Experience in Operations and Customer Service (travel preferred).
• Excellent organisational skills with the ability to manage multiple bookings.
• Strong written and verbal communication skills.
• Meticulous attention to detail.
• Proactive problem-solving approach.
• Ability to build rapport and develop client relationships.
• Customer-focused with a genuine passion for delivering exceptional service.
• Collaborative team player who works across departments.
• Passion for travel and LGBTQ+ tourism.
• Availability to work Monday - Sunday.

Responsibilities

• Act as a primary point of contact for high-value clients, from booking through to travel.
• Managing post-booking questions, amendments, changes and cancellations, with the support of our Operations Team.
• Coordinating with the Operations Team to ensure booking updates and requests are actioned efficiently.
• Communicating booking-related issues, including flight cancellations, schedule changes and supplier updates.
• Assisting clients with travel-related queries, including visas, travel insurance and pre-departure information.
• Liaising with hotels, airlines, destination management companies, tour operators, guides and suppliers worldwide.
• Maintaining organised and accurate booking records within our systems.
• Working closely with the Sales Team to ensure a seamless handover and booking experience.
• Supporting the Operations Team with booking administration.
• Identifying opportunities to enhance client trips through special touches, upgrades and personalised service.
• Helping ensure every booking travels without a hitch and every client receives exceptional service.
• Covering inboxes and providing support during annual leave periods.

Skills

Organisational skills

Communication

Attention to detail

Problem solving

Relationship building

Customer focus

Team collaboration

Travel passion

Availability

Job description

Out Of Office is seeking a Travel Operations - Client Experience Specialist in Brighton to manage post-booking support, coordinate with Operations and Sales teams, and ensure exceptional service for high-value clients in our LGBTQ+ luxury travel network.

You will be the key contact after booking, handle changes, liaise with suppliers worldwide, and look for opportunities to surprise clients with upgrades and personalized touches. A passion for travel and strong communication are essential.