Luxury Store Sales Manager – Lead Client Experience

Samsonite International S.A.; Bicester; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Career pathing

Training

Paid holidays

Life insurance

Employee discount on Tumi products

Job summary

TUMI is seeking a Shop Floor Sales Manager at the Bicester Village store to lead daily operations and drive sales with a high-caliber team. You will greet clients, foster relationships, coach staff, and ensure flawless service while upholding store standards and stock presentation.

You will monitor KPI performance, conduct regular training, recruit and build bench strength, and schedule effectively on WFM. The role requires a client-first mindset, luxury retail experience, and the ability to

Qualifications

• Proven ability to lead a sales team in a luxury retail environment.
• Strong client service mentality and relationship-building.
• Track record of meeting sales targets and KPI goals.
• Excellent communication and coaching skills.

Responsibilities

• Manages and coordinates daily store operations and sales staff activities.
• Ensures outstanding client service and builds loyal client relationships.
• Drives sales performance to meet monthly targets and KPI goals.
• Trains, develops, and evaluates staff through coaching and role plays.
• Assists in staff recruitment and scheduling using WFM system.

Skills

Leadership

Client service

Sales experience

Team collaboration

Luxury retail

Job description

TUMI is seeking a Shop Floor Sales Manager at the Bicester Village store to lead daily operations and drive sales with a high-caliber team. You will greet clients, foster relationships, coach staff, and ensure flawless service while upholding store standards and stock presentation.

You will monitor KPI performance, conduct regular training, recruit and build bench strength, and schedule effectively on WFM. The role requires a client-first mindset, luxury retail experience, and the ability to