Luxury Store Manager - Handcrafted Footwear

John Lobb; Northampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

John Lobb in Northampton operates the Factory Shop where the Store Manager ensures impeccable store running, stock handling, and customer service excellence. You will lead as well as participate in day-to-day operations, including stock, deliveries, after-care and administrative tasks.

The role requires proven retail management experience, exceptional customer service, strong communication, and the ability to work autonomously while training staff and maintaining GDPR compliance.

Qualifications

• Previous retail managerial experience.
• Excellent customer service and communication skills.
• Strong stock, cash handling and admin abilities.

Responsibilities

• Lead store operations and serve customers, ensuring high standards of service and sales.
• Coordinate stock, deliveries and visual merchandising to maintain store presentation.
• Develop CRM initiatives and compile sales reports for performance tracking.
• Train and supervise Factory Shop staff and agency workers, ensuring GDPR compliance.

Skills

Retail management

Customer service

Communication

Teamwork

Autonomy

MS Excel

CRM knowledge

Tools

Cegid

Job description

John Lobb in Northampton operates the Factory Shop where the Store Manager ensures impeccable store running, stock handling, and customer service excellence. You will lead as well as participate in day-to-day operations, including stock, deliveries, after-care and administrative tasks.

The role requires proven retail management experience, exceptional customer service, strong communication, and the ability to work autonomously while training staff and maintaining GDPR compliance.