Luxury Spa Supervisor

THG Ingenuity; Manchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

THG Ingenuity's luxury King Street Townhouse Hotel in Manchester is seeking a Spa Supervisor to assist the Spa Manager with day-to-day operations of the Spa and Gym, ensuring exceptional guest experiences and high standards of service.

You will lead and motivate a team across shifts, oversee guest interactions, manage rota planning, stock, and compliance with health and safety procedures while promoting the brand's luxury values.

Qualifications

• Previous supervisory or senior therapist experience in a luxury spa, hotel spa, health club or leisure setting.
• A recognised qualification in spa or beauty treatments.
• Strong knowledge of spa operations, treatment delivery, retail and guest service standards.

Responsibilities

• Support the Spa Manager with the daily operation of the Spa and Gym.
• Supervise and guide the team during assigned shifts, providing direction and support where required.
• Act as the point of contact for colleagues and guests during the Spa Manager’s absence or when delegated.
• Assist with duty management responsibilities and ensure the smooth running of the department.
• Support the achievement of revenue targets across treatments, memberships, retail and leisure.
• Monitor team productivity, stock usage and operational efficiency, reporting any concerns to the Spa Manager.
• Ensure all guest interactions reflect the luxury standards and values of King Street Townhouse Hotel & Spa.
• Monitor treatment, service, presentation and operational standards, addressing minor issues promptly and escalating matters where necessary.
• Help ensure that the guest journey, from booking and arrival through to treatment and departure, is seamless and personalised.
• Deliver exceptional treatments and provide professional hosting for spa guests, where appropriately qualified.
• Assist with rota planning and resource allocation in line with business levels and operational requirements.
• Maintain high standards of cleanliness, hygiene and presentation throughout the Spa, Gym and associated back-of-house areas.
• Assist with ordering, stock control and regular stocktaking, reporting discrepancies or low stock levels to the Spa Manager.
• Ensure products and equipment are used responsibly and in accordance with company procedures.
• Deal with guest feedback and complaints promptly and professionally, escalating issues to the Spa Manager where appropriate.
• Support the delivery of product, retail and technical skills coaching within the team.
• Promote knowledge sharing, best practice and adherence to departmental Standard Operating Procedures.
• Ensure Spa procedures are followed consistently and highlight opportunities for improvement.
• Support the induction, onboarding and training of new colleagues.
• Contribute to maintaining positive team morale and a collaborative, professional working environment.
• Help manage team organisation and conduct in line with company values and business requirements.
• Attend and contribute to relevant departmental and hotel meetings when required.
• Ensure all legal, licensing, health and safety requirements are followed and promptly report any concerns.
• Complete all required e-learning, training and compliance activities within the specified deadlines.
• Undertake any other reasonable duties appropriate to the role and level of responsibility.

Skills

Spa operations knowledge

Team leadership

Guest service

Stock management

Health and safety

Communication skills

Flexibility

Guest queries handling

Operational planning

Education

Spa/Beauty treatment qualification

Tools

ESPA products

Job description

THG Ingenuity's luxury King Street Townhouse Hotel in Manchester is seeking a Spa Supervisor to assist the Spa Manager with day-to-day operations of the Spa and Gym, ensuring exceptional guest experiences and high standards of service.

You will lead and motivate a team across shifts, oversee guest interactions, manage rota planning, stock, and compliance with health and safety procedures while promoting the brand's luxury values.